Inn on Charlotte Guest Reviews
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Grace Mon, 14 July 2025
No communication, no accountability, and...
Liked: Location and room was clean and bathroom was remodelled.
Disliked: We were overcharged by $72, and not a single person has responded to our attempts to resolve it.There is no way to get in contact with the property—they don’t answer the phone, and we received no replies to messages before, during, or after our stay. When we finally got through to someone just 30 minutes before check-in, we were told there were issues with Booking.com, but no one took responsibility or offered help.The price we were shown on booking.com was $243.01, but we were charged $267.14, and then hit with a $47.93 charge for a breakfast we never knowingly agreed to. Staff casually asked if we’d be joining for breakfast, and we said yes— after being told it was included in the original cost we paid—only to find our card charged after checkout. It felt like multiple sneaky, back-end charges we weren’t given the chance to approve.We didn’t even receive the room we booked!No communication. No accountability. No refund.The location was great, but that alone doesn’t make up for the stress, lack of transparency, and being charged for things we didn’t consent to. Book directly only if you can find a working phone number and speak to a real person. Otherwise, I’d avoid this property entirely.
Thayer Tue, 3 June 2025
Superb
Carolee Mon, 5 May 2025
Perfect location. And it included...
Liked: Loved the courtyard out front and sitting there with coffee in the morning or wine in the afternoon, watching people go by. The breakfast was excellent. And the location was right where we needed to be.
Russell Sun, 23 March 2025
Exceptional
Liked: Staff was terrific and made our stay great!
Richard Sat, 11 January 2025
Great location
Liked: The staff is Great
Andrea Sat, 11 January 2025
All in all a nice...
Liked: Proximity to center …nice clean house. Comfortable beds. Georgina was exceptional!
Disliked: Room was overheating with central heat until someone switched off thermostat during night. A small closet to hang clothes or drawers would be helpful as there was nowhere to put any clothing just two wall hooks .
Donald Mon, 6 January 2025
Exceptional
Liked: Staff was amazing and great location
Disliked: Room was a bit damp.
Marc Tue, 24 December 2024
Exceptional
Jack Sat, 21 December 2024
The manager was excellent. Rain...
Liked: Location and clean
Disliked: Bed and pillows were not comfortable
Paul Fri, 20 December 2024
Good