Name: Inn at Rohnert Park
Address: 5040 Redwood Drive, Rohnert Park, CA
Telephone: (888) 323-5826

I was glad I was...

Liked: The water was hot.
Disliked: Public places were not clean. Handrails were sticky, a broken bag of something like household garbage sat in the stairwell for 12 hours. There was only one closet door where there should have been two sliding doors, and the track where they were meant to slide was rusty and broken down. The window overlooking a freeway and Taco Bell, was dirty and full of fingerprints. There was some construction going on in the lobby, which looked like it had been going at a snail’s pace for a long time.

Did housekeeping go on strike?

Liked: I appreciate that the young lady, Kendy, who was working the reception desk. She tried to do all she could to accommodate us getting a clean room. She was very apologetic for the inconvenience. It was late. We'd been traveling for hours on our way to get my disabled husband to his appointments at UCSF early the next morning. She was so understanding, kind, and helpful.
Disliked: I had made reservations for a wheelchair access room. When we arrived, I found out someone had not shared that message.I didn't appreciate that it took four tries to get a room that had been cleaned. Literally, beds had been slept in and unmade, garbage in baskets, unflushed toilets, used towels lying around, etc... I felt so bad for the gal working the reception desk. She was trying so hard to find us a clean room. It wasn't her fault maid service failed to do their job. We would have gone elsewhere, but some event was going on in town and there were no other hotels with rooms.