Inn at Rohnert Park

We have stayed here before....

Liked: The room was a good size, not cramped or crowded. Clean. Temperature control worked well.
Disliked: Most of the outlets and charger ports did not work. The property is under renovation, so I am hoping this will be corrected before our next visit. Nightstands on both sides of the bed would be welcome.

Disappointed

Liked: The location
Disliked: We didn’t have enough towels. The room was small and crowded. The television didn’t work and manager said he’d come up and try to fix the issue but he never did. Elevator wasn’t working.

Very good

Exceptional

Difficulties

Liked: n/a
Disliked: After a horrible experience on a previous stay (regular customer, traveling licensed medical professional), requested well in advance for an exception to policy to allow for a no-fee cancellation, based on previously mentioned issues in previous stay (room smelled like smoke and weed on previous stay, air conditioning didn't work, staff was informed and did nothing about issues, overcharged previous reservation in excess of previously set booking price, despite being informed of agreed upon price via booking.com website). Despite these issues, staff failed to respond or resolve previous outstanding overcharge amount, as well as not canceling upcoming reservation, total personal loss in excess of $181.

Do better

Liked: There was a bed
Disliked: I was overcharged compared to my confirmed booked price, and was placed in a room that smelled like smoke and weed. The front desk staff was informed and did nothing. I had stayed here over four separate times, and this was the worst experience. Based in this, I attempted to cancel a further stay, but they ghosted and didn't refund a $171 stay, despite my need to cancel being based on the poor treatment I received on my most recent stay. There were ashes on the floor of the bathroom, as well as the air conditioning unit not working. And again, front desk staff was informed and did nothing.

Pleasant

Passable

Property is OK

Liked: Good location
Disliked: The walls are thin. I can hear the rooms around showering. Someone in one room showered and had the fan on for a long time. It was around 2 am