Imperial Hotel

Superb

Poor

Liked: Location was fine, the bar and front of house was nice and sofas were welcoming
Disliked: I paid £230 for 2 nights and was given a tiny dingy room, which I presume was once a room to keep the laundry. The smell of gone off greasefrom the below kitchens was overpowering and Impregnated our clothes for the whole stay. The room was dated and still had late 80s beige and red wallpaper. I will be contacting Enviro health about the smell and a licensing issue, possibly a breach of one of the licensing objectives - prevention of public nuisance - noxious smells.

Pleasant

Liked: The location
Disliked: Condition of the room

Exceptional

Liked: The view the hotel and staff were lovely , breakfast staff happy and welcoming
Disliked: The smell of drain's in the room I was in room 405, I spoke to the reception and she was lovely about it said she was told that the drains has been sorted, but the smell was still there

Reception and breakfast balanced the...

Liked: Reception was excellent.Breakfast was very goodService at breakfast was below expectation Room was shabby and lamp prevented sitting up in bed
Disliked: The room.Service at breakfast

Far exceeded my expectations.

Liked: Cleanliness, toilet door hand gel handle, entertainment, location, views from the bar area.

Good

Disappointing

Liked: The bed linen was clean
Disliked: It smelt like an old people's home. Eyes fluid and mashed potato. With the rather unpleasant addition of a cabbage sewage aroma in the bathroom.

There needs to be improvement....

Liked: Having a lift
Disliked: Washbasin was fixed to near toilet seat .So when you wanted go on toilet you had sqease in between the toilet and sink. There was know space. Bed was lumpy. Breakfast was poor.. Small for what you payed for. I had poached eggs on toast. Eggs was not runny and toast was not toasted enough ,cold. They are only open from Monday to Friday. S o know contact with reception at weekend. Only by email.