Imperial Hotel Blackpool, Blackpool

Good

Liked: The style
Disliked: N/A

Very disappointed and upset having...

Liked: Hotel is definitely NOT 4 star in our opinion, we left 1 day early, the hotel is tatty with only one working lift, no hot water for 4 hours on our second day, we should have done as we always do and stayed at the Premier Inn !!We paid more and expected more.Very disappointed !!!
Disliked: See above !

Very good

Omg! Refurbish this place

Liked: The food, bar, reception area and the waiting staff.
Disliked: The room was appalling for a 4*

Great hotel in quiet location

Liked: Good size rooms with comfy pillows and bed. Staff really welcoming and friendly. Great breakfast.
Disliked: Breakfast room really hot even in September!

hugh

Liked: location
Disliked: stayed there on many occasions howler this this trip was not enjoyable they are charging 4 star prices , there are no leisure facilities and the dining facilities were not up to standard at all , would struggle to give it a 3 star rating

Superb

Liked: Food excellent. Staff very friendly and helpful.
Disliked: Lift out of order. Had at time's had too walk up four flights of stairs.

Disappointing overpriced

Disliked: Small bedroom problem with bathroom toilet flushing Handle plus water tank disgusting

Good

A pleasant stay - despite...

Liked: The food was excellent - both breakfast and dinner. The bar prices were very reasonable. Bar and dinning room staff very friendly. The weather was brilliant - so the tables outside the front of the hotel, overlooking the sea, were ideal for drink and a chill.
Disliked: A shock having to pay an extra �9 per night to use the car park. Some guests we spoke to had refused to pay. The main lift was out-of-use - guests, particularly elderly/disabled/wheelchair users, were complaining having long waits for the tiny alternative lift to be available. We struggled to climb up the stairs to our room on the third floor but had to on some occasions. Guests were so frustrated they risked the COVID threat by ignoring the notice "one household only per journey in the lift". We had guests forcing themselves in the lift we were using (often without masks) despite our request for them not to cram in. Apparently, the main lift had been out-of-use for a considerable time. Our room looked tired and judging by the worn carpet in the corridor, the room was probably only used as an overspill when the hotel was busy. The bath was very small and I felt unsafe standing in the bath to take a shower. We had requested a room near to our friends but we were not even on the same floor.