II Guelfo Bianco

Superb

Exceptional

Exceptional

Liked: Lisa & Margarita where exceptional, nothing was too much trouble and we really appreciated it , also the free Prosecco was a bonus xxx

Exceptional

Exceptional

Quirky room in a great...

Liked: We enjoyed our stay in the quirky, newly refurbished room (120). The room is only accessible using stairs and there are an additional six stairs down to bedroom, which could be awkward for those who are less mobile. For us it was part of the appeal.The hotel is convenient location for main sights and shops/restaurants plus the tram to rail/bus connections and the airport. Despite being in the centre of Firenze, the room was quiet. Everything was very clean and the bed/pillows were super - we slept well.Friendly staff, especially Clemente at breakfast and Lisa on reception, made all the differenceWe liked that we could help ourselves to hot drinks in the breakfast room, though a kettle in the room is always better
Disliked: We couldn’t work out whether the bar was in use or not. Should have asked! :D

Exceptional

Liked: The room was very spacious. Beds were comfortable. Location was great. Very friendly staff and always willing to help. Breakfast was delicious.
Disliked: They held our bags after checkout

Superb

Liked: Excellent service from lovely staff.Beautiful room, very clean and spacious.
Disliked: No tea or coffee making facilities in room

Very good