Ibis Paris Alesia Montparnasse

Good place to stay the...

Liked: It was place to stay the night not too far from the Metro
Disliked: We used it just for a night's sleep so no negatives to comment on

Great hotel,perfect for a short...

Liked: Excellent location in a lovely neighbourhood and close to all transport links.Nice bar and communal spaces with additional touches to enhance your stay.Breakfast excellent.Staff very friendly and helpful
Disliked: Rooms quite basic but good value and perfect for a short break

Exceptional

Liked: Staff was nice, location is convenient, there is a metro station close to the hotel (8-9 minutes by foot). Breakfast was really good. Room small but clean. We came around noon and the room was already available.

Good

Liked: Close to metro and other facilities.Breakfast was very nice
Disliked: No aircon during all our stay.Staff not always helpful, did not go the extra mile to help guests.We did not have the aircon working and had to bring the fans ourself to the rooms.Only 1 lift was working out of 3.

Decent value - what you...

Liked: Decent value for money, and easy transport links into the city. Staff were polite and helpful in assisting us.
Disliked: Air conditioning system was unfortunately broken on one of the hottest weeks of the year. Guests were provided with oscillating tower fans, but due to compact size of the room and lack of window ventilation, the heat was still almost unbearable during the night.

Disappointing

Tha hotel was very bad...

Liked: We did not buy breakfast.
Disliked: Paris was hot and the hotel did not have the air condition in our room . Bad service .

Horrible - advertisement is partial...

Liked: Nothing other than it was budget friendly
Disliked: 1. Melanie at the front desk during night shift is someone to stay away from. On day 3, we came back around midnight and our key card wasn’t working again (our keys would stop working every day and we had to rush back down to get them recharged). I asked for the key cards to be recharged and asked about the AC that hadn’t been working. I asked if there was anything at all that could be done to help improve the heat in the room, and eventually just said I would make do with an extra fan. I’m not sure what her personal connection is to the hotel, but Melanie went absolutely berserk when I all said was ‘I’d like to know who or where I can complain about the AC’. She started shouting, making very strange and aggressive gestures, and I was a bit shocked and couldn’t respond for the first 20-30 seconds. She said ‘you are not a good woman’ to me, because she’s doing the night shift and is unhappy with her job. I asked that she behave professionally and just give me the email contact and asked why she was being personal when I actually said absolutely nothing to her, and she said well you don’t know about what’s going on with me and I am here at night and you are a bad person. She walked up to me and was inches from my face when a colleague of hers came and shoved her and asked her to go to the back. I’ve never ever had this sort of experience before. If I had been rude or inconsiderate, then I’d understand. But as a hotel staff, simply being asked to share the complaint contact and recharge of keys, she was totally unstable, unprofessional, rude and out of line. Ibis should pay for her to go get some therapy because she isn’t fit to be customer facing - ruined our holiday with that verbal diarrhoea and not once apologised. What’s worse is that I spoke to the manager Frederic the next day and all he did was smile and nod. He hasn’t a clue about what had happened and he also didn’t once apologise or show any interest in the episode. Really pathetic.

Excellent place to stay

Liked: Friendly staff, comfortable beds, good location
Disliked: A/C could be more powerful in rooms