ibis Lille Centre Grand Place

Very good

Hotel is fine and basic...

Liked: Staff were efficient and pleasant
Disliked: Received an email quite late the night before to say the lift wasn't working at the hotel - lift had clearly been out of action a pretty long time due to ongoing work - area in front of the lift was being used for storage, which filled the lobby. There was a permanent bad smell of drains, particularly on lower floors. We were assigned rooms on the 3rd, despite stairs being the only access. The only recognition of the very problematic situation was an offer to carry our bags up the stairs. In my opinion, the hotel should have been clearer at point of booking that the hotel was essentially not as advertised - this is a large chain so it shouldn't be difficult to offer alternative rooms - or perhaps a choice between that and a very large discount! Very, very disappointing. Meant we couldn't spend time in the hotel except to sleep.

Good

Liked: For one night sleep to continue on our road it was perfect, in center of beautiful city.
Disliked: the bathroom was not really clean and there was missing a toilet brush so unfortunately we left there a little surprise.

You could do better...

Liked: Location. The only positive thing about this hotel is the location.
Disliked: First, when we arrived, the receptionist was nowhere near friendly. Everyday when we passed the front desk and she was there, not even once she replied our bonjour or bonsoir. Second, we found that the front desk area has this unpleasant smells. Very different with the smells in other floors. Maybe opening the doors or windows might help with the smells. Third, there's only one trash bin in the room, located in the bathroom. We noticed that they cleaned our room (the towel were replaced), but they never emptied our bin during our stay.Fourth, is the hotel expect us to take the water from the sink in the bathroom? Other accor hotels have at least a dispenser at the lobby/front desk area. This hotel only provides small dispenser that maybe only can fill 2 water bottles. Maybe the hotel expect us to buy from outside? If yes, it will be our first experience after our countless stay in the accor group hotels.

Good

Liked: Excellent location and good breakfast
Disliked: Lift not working

Very good

Pleasant

A great hotel to explore...

Liked: The lady in reception was absolutely fantastic, so nice and friendly. It made all the difference to our trip. She even gave us free breakfast because the fire alarm had gone off.The location of the hotel was perfect, and the room was modern
Disliked: The beds were a little uncomfortable and the room a little bit cramped.

As a stop off on...

Liked: Right in the middle of Lille so great vibe and amazing shops, restaurants to explore on the doorstep.Room clean and seemingly recently renovated including bathroom.Opted for breakfast included and it was surprisingly excellent for a chain hotel range and choice even take away bags to fill if in a rush. Fabulous array of loose leaf teas on offer.
Disliked: Lille closes city centre to cars at the weekend so spent 1 hr driving around trying to get to the hotel! However good parking within easy (5min) walk at opera house car park.