ibis Köln Centrum

Good

Good

Disliked: The bathroom was very small!

The staff was so helpful...

Liked: The staff and the location of the hotel were wonderful. Our room was quite clean.
Disliked: It was so warm on the days we stayed in Cologne and the air conditioner in the room was old and not enough. Sometimes the warmth was overwhelming and not having a refrigerator in the room was also difficult on those warm days. However, it was made clear by the hotel on the facilities list that there was no refrigerator in the room.

Comfortable quiet nights stay

Liked: Room was great, was clean and comfortable, quiet nights sleep. Easy to park and check in.
Disliked: A little bit further out from the old town than I hoped but wasn’t a big issue.

Techinical Incidences and Unprofessional People

Liked: The cleanliness was excellent, and everything was spotless and gleaming. Additionally, there were views of Cologne Cathedral, and it was close to a very good Italian restaurant (Pino's Little Italy). Moreover, the hotel was very well lit.
Disliked: During our stay, we unfortunately encountered a series of issues that negatively impacted our experience. On the first day, the air conditioning in our room was not working. When we reported this to the hotel staff, the response was dismissive and unprofessional: we were told, with a hint of irony, that pressing two buttons would solve the issue, implying the system was functioning properly. Despite explaining that we were familiar with its operation and that the problem persisted, we were offered a fan as an alternative, equating it to air conditioning. Given the intense heat wave at the time, this solution was clearly inadequate. In fact, the temperature was so high that even the chocolate we had in the room melted.We were advised to report the issue again at the front desk the following day. We did so, but upon returning in the afternoon, the air conditioning was still not working. When we raised the issue once more, we were reprimanded for not having spoken directly with the manager, even though we had followed the instructions given by another staff member. After a somewhat tense exchange, we were finally moved to another room where the air conditioning did work.However, this new room presented a different problem: the electrical outlets were extremely stiff and difficult to use. We reported this as well and were told it would be fixed the next day, though no temporary solution was offered. As a result, we had only two functioning outlets, which was inconvenient.On a positive note, the cleaning service was excellent. That said, we noticed a discrepancy between the hotel’s signage and actual practice: the signs stated that towels would only be replaced if left on the floor, yet we always hung them on the door and they were replaced daily. This inconsistency added to our overall sense of miscommunication.

Very good

Great value for money.

Liked: Easy check in. Nothing was too much trouble for the staff. Fairly quiet at night considering how many people were staying at the hotel. The tram stop was close by. Walking to the Neumarkt/cathedral area is a fifteen/twenty minute walk. Plenty of other amenities close by too.
Disliked: The bathrooms are quite small and awkward to manoeuvre in.

Very good

Superb