Ibis Cambridge Hotel

Friendly safe and convenient

Liked: Close to the station

Good

Great for a clean budget...

Liked: Great location.
Disliked: Clean facilities,

Passable

Exceptional

Very good

Liked: room is clean
Disliked: Could be bigger

Mum & baby trip

Liked: Very accomidating staff, especially Joana - who went above & beyond for me and my baby.In the evening, I found it hard to arrange dinner for myself, due to my sleeping baby, so staff were happy to bring food ro my room, and even messaged when arrived at door instead of knocking to avoid waking baby! I forgot phone charger, and one was quickly supplied.All staff very attentive.
Disliked: Cot mattress was very thin, I had to improvise with additional padding..Bathroom door creaked loudly, which is not ideal with a sleeping baby.

Katie and Malaika make it...

Liked: The location is prefect, right next to the station: gorgeous. The pod style rooms are very stylish and I loved the bathroom doors and open plan wardrobe. This trait looks like someone has put some thought into the style of the whole hotel: bravo! Like all hotels (and I've stayed in a lot), the hotels can all be defined by The staff. The staff here were uniformly excellent. Friendly (not always the case, yes, I'm looking at you Mercure hotels), helpful and willing to go above and beyond. Special mention to Katie and Malaika on reception. Katie was smart, hard working and determined to help me fix my issue. Malaika was kind, thoughtful and interested. I can't tell you how rare these qualities are in hotel staff. Before I'd even set foot in the room, I already felt at ease. But iit was all of the staff:Saying hello as they pass you in the corridor. Going a floor up to get me ice. Saying sorry for disturbing me even though they hadn't knocked on my door! Incredible. The beds are comfortable, the lights are quirky and fun, the TV is a good size and the windows actually allow fresh air in without compromising safety. I've stayed in every chain of hotel, numerous airbnb's and boutique hotels all over this country over a span of 30 years. This ranks right up there. Well done.
Disliked: Nothing.

Good

Liked: Everyone very nice, easy to find food all around, clean room