Iberostar Waves Berkeley Shore

I don’t recommend nobody to...

Liked: Worst hotel experience ever.I’m pregnant and my husband just had back surgery — and the front desk manager Anderson kicked us out at 1:00 AM for no reason. He yelled, hung up on us, called the police, and treated us with complete disrespect.Even the police said we did nothing wrong. This was pure bullying and abuse of power, not hospitality.Ruined our trip. Never staying with this chain again.
Disliked: The service is the worst service that I get in my life. This guy shouldn’t work with Client and specially, not in a 4 star hotel that I paid $600 per night and I’ve expected to get a list good service and for sure not to be evicted from the property because the guy is a egomaniac and he just decided that if we will not kiss his ass, we will not stay!It’s important to say that I didn’t do nothing to make him to act like that and I’m the first one to take responsibilities if I did, but I didn’t

Good

Art Deco glamour in prime...

Liked: The hotel is a beautiful example of art deco architecture in a wonderful location, just minutes to Southbeach, shops, and restaurants.
Disliked: The elevators that serviced our side of the hotel brokedown on two consecutive days. Given we were on the 10th floor, it made for hard going back up to the room. The hotel did get this going quickly on both occassions but with only two lifts, and one permanently not working when the only other elevator failed you felt the pain.

Pleasant stay in Miami Beach.

Liked: Top location, 5 minutes walking from the beach (where you have 2 sunbeds reserved for each room), Española way, and also very close to Ocean Drive.The staff was really nice, the breakfast was decent and the ammenities (pool) was also nice.The room was good, met our expectations.
Disliked: The lack of sockets in the room, specially USB charging, which is a challenge for European visitors.Even though we asked for a crib (for our 7 months old baby) no crib was provided because none was available.

Exceptional

It was excellent.

Liked: Great location and room and the pool.
Disliked: I could not extend my stay due to booking.

Good

Superb

Very good