Name: Hylands Hotel
Address: 153 Warwick Road, Coventry
Telephone: 0745 127 3975

Avoid at all costs! Awful...

Liked: Nothing
Disliked: The rooms look nothing like the photos. There was bare wires hanging from the ceiling with no light fittings. There was damp and mould. The tv was half broken. Bits of the wall had been patched up. We didn’t even stay we went and stayed somewhere else. We requested a refund and are still waiting

Good value and conveniently situated...

Liked: Friendly & accommodating staff.Good amount of free parking

Very good

Lovely staff on reception and...

Liked: No breakfast included
Disliked: Filthy toilet. No plug for bath or sink so could not have a bath when staying. No remote for the tv. Requested all the above but they had none. Also room was not cleaned for second night and no tea or coffee or clean mugs put out . Also guests should be warned about loud music downstairs until 3am so sleep impossible

Bad

Liked: Nothing at all
Disliked: It was filthyThings were very brokenOur booking was lost, when located it was wrong. Staff member blamed booking.comWe were told there were no rooms, they were full.Staff member found it funny. Check in took over an hour … at 22.00- we were given 4 rooms in the end (they said they were totally full) after our first two (we had booked a family room - not two doubles) stank so badly of urine it took your breath away- were unbearable, filthy and full of broken and ripped things. We were then given a room with a mattress on the floor, no light in the bathroom -A bath with no side on it and a wardrobe with the doors half on half off. We could sleep in this room but had to then have another room to use the bathroom in!!!!!!

Hotel convenient for Coventry train...

Liked: The reception staff were helpful
Disliked: The room I had been allocated had a bad smell and the bed looked unmade. Was given another room which was better

Would never stay again

Disliked: When we got to the room it felt really bad of wee and the restaurant club was playing extremely load music till 4.15am so we as a family did not get much sleep at all.

A bit of maintenance and...

Liked: The staff was ok, not much of interaction.The male manager seemed to be good rest OK.
Disliked: The room must have been closed for some so some kind of smell throughout the stay.The hotel can do with some renovation specially carpets .Damp ceiling wall needs painting, and the spider web on lamps.

Very poor

Liked: Nothing....
Disliked: Wifi very poor, alot items was broken in the room. Water all the time was liking in the bathroom. Wardrobe was damaged, window was damaged. Tv signal was poor as well.

Wouldn't use it again

Liked: Location and car park
Disliked: I booked a luxury quadruple room for myself and two children. When we arrived ((9 pm), I was told the room was not available and I was given two rooms that were supposed to be right opposite to each other. That wasn't the case, there was another room in-between. It is a safeguarding issue to keep children separated from a parent over the night. To add, both of the rooms were dirty, one of them had broken furniture and a non-working shower. Staff was informed but did not do anything about it while we were there. I was contacting the property after our stay but they did not want to know.