Hyland Inn near Legoland

Over all good.

Liked: People.
Disliked: Face cloths laundry need be better shape.

Very good

Very good

Do not stay here

Liked: The location
Disliked: Formal complaint regarding stay at Hyland Inn on 08/10/2025-08/11/2025, Booking 5110514352 To whom it may concernDear: Property Manager / Customer Relations Team,I am writing to formally complain about my recent stay at Hyland inn from 08/102025- 08/11/2025 to , under booking reference 5110514352. The experience was severely below the standard I expected and caused significant distress to my family. My issues were that I took the time to physically come to the property to informed your morning agent that I would not be present at the standard check-in time of 3:00 PM and that my elderly mother would need access to the room, I asked her what was needed to give my mother the access. I was advised by the front desk agent to provide my mother with a copy of my ID; this guidance was not only incorrect but also unsafe given her age. As a result, my mother spent approximately seven hours waiting in a hot car, without access to bathroom facilities or basic comfort, which is unacceptable.Upon my return from a nearby activity, I requested permission to charge my phone so I could manage my arrangements, but staff did not assist with this. The lack of a working phone in the room created ongoing difficulty in contacting staff for essential needs.I was not clearly informed of the property’s payment/credit policies, it did NOT state credit card ONLY and I encountered delays and confusion during my attempts to settle the matter.The room was not clean upon arrival. There was hair in the tub, and dirty surfaces on the bath room door, and other unsanitary conditions. I also observed signs of pests (mice) in the room, which is both unsafe and unacceptable, especially for a child which my son has to witness.There was no phone in the room, and I had to repeatedly visit the front desk to request basic items (washcloths). The staff had only two washcloths available and could not fulfill basic housekeeping requests in a timely manner.

Very good

Why not!

Liked: Certainly in a good a wanted area.
Disliked: The freeway is very noisy, but still okay.

Clean, Comfortable and Inexpensive

Liked: Clean. Secure. Reliable. Inexpensive.

Exceptional

Good