corporate Hyatt needs to step...

Liked: nice location, comfortable sheets
Disliked: unfortunately our room was not ready until almost an hour after check in time. at the time, 4pm, my husband was advised that we would be able to check out an hour later due to this mishap. the next morning on our way out, we happened to just double check with the front desk staff about the later check out time. I?m glad we checked because there was no mention of the later check out. although this was corrected immediately, I was concerned that if we had not checked then we could have been charged a late check out fee. we stay in hotels in Manhattan at least once a month so we?ve probably stayed in 20 different hotels in the past year and this has only happened 1 other time. I?m not sure if the 3pm check-in and noon check-out is just a hard promise to keep in Manhattan? to be fair, the front desk staff was doing the best they could with a difficult situation. the bottleneck seemed to be the slow computers and also getting the rooms ready and inspected in time for 3pm check-in (particularly if any people were granted a later check-out due to check-in delays from the day prior, leading to a vicious cycle).the rooms seemed slightly smaller and less luxurious than other similarly priced hotels. there is no door for the bathroom, only a pocket door for the toilet. the ?courtyard? is astroturf laid down on the roof of a shorter building with smokestacks and HVAC units poking through.