Hyatt Union Square New York Guest Reviews
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|3.2 miles from New York City centre|
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Landry Sat, 20 February 2021
Good value overall. Great location.
Liked: I wasn?t offered breakfast.
Disliked: The toilet paper roll holder fell off every time I used it
Charles Fri, 19 February 2021
Liked: Great location and staff
Disliked: No minibar. Plumbing seemed loud.
Margarita Fri, 19 February 2021
Melisa Tue, 16 February 2021
Michelle Mon, 15 February 2021
Liked: There's nothing to like about it
Disliked: My stay at Hyatt was pretty confused. I made a reservation days before . Chose a nice room with a nice view and confirmed the payment and when I got there I was given a totally different room with no view and what got me more confused was the fact that I didn't get charged the amount it said at my reservation , it was a totally different amount and when I checked my account they took out $325 , honestly the room didn't seem the value of $325 I ask in the front lobby and all they said was they were going to give the money back, still haven't get the money back! but honestly was the point of making a reservation and then when you arrive at the hotel they give you a totally different room with a totally different payment that doesn't even make sense and the room doesn't seem worth the payment. I had high expectations but it didn't meet my expectations!
Mark Mon, 15 February 2021
Rs Sun, 14 February 2021
Courtyard room book without access
Liked: Staff was friendly and helpful and the interior of the room was immaculately clean and comfortable.
Disliked: 2 things . 1- As a Hyatt loyalty member it?s a joke that if I chose to book directly my rate per night is higher than if I went thru booking.com. Even with their promotion providing ?up to 30% off? for booking directly with the hotel the rate was higher so I just stuck with my awesome rate via booking.com who actually understand the value of loyalty. 2- It was a really beautiful Saturday temps forecasted to be in the mid 60s so I decided to book a room with its own courtyard patio space... I could have dinner on patio area ...or so I thought. Loved the fact that they provided us with an early check in however when we go to the room I attempted the open to balcony door to sit outside and could not do so. The hskp team didn?t bother to clean up any residual snow/melting ice off the balcony from the previous week. Granted it was schedule to snow the day after we check out but it?s pretty misleading to book a room with a balcony and not be able to utilize it simply because they didn?t bother to clean it outside. Had I known that was the case I would have just booked a standard room for under $100 because the balcony was the only difference between the two room types based on sq footage. They definitely should have mentioned it at check in to be a bit more proactive in terms of anticipating the needs of the customer especially when you?ve paid for a room with that specific feature.
Anonymous Sat, 6 February 2021
Dinni Sun, 31 January 2021
Nice Staff & A great...
Liked: Location really near to my daughter dormitory NYU near to walgreens whole foods joe traders
Anonymous Fri, 29 January 2021
Liked: The rooms size was small, but the staff was excellent
Disliked: Room soze