Hyatt Residence Club San Antonio Wild Oak Ranch

Superb

Passable

Exceptional

Ok

Liked: The room was big.
Disliked: Not one person at that location for 3 days and 2 nights smiled. Staff walks by and no acknowledgment or smile or anything. If you need something from the front desk no one can bring it to you until housekeeping comes in. People park in the fire lane. What in the world would happen if there was a fire. They give you a card and check out towels for you at the pool and when you return them they just say “throw them over there”. So how do I know if I was credited for returning them. Your staff has no people skills. Go to other resorts and walk aand see how nice people are then walk around your property!

Good

Liked: Beautiful location many activities
Disliked: We had many reminder text but none reminded us of 10am checkout

Superb

Exceptional

Superb

Fun and relaxing lazy river

Liked: Comfortable bed and bedding. Nicely equipped kitchen