Hyatt Regency Tysons Corner Center, Tysons Corner

Terrible food. Terrible service

Liked: Rooms ok
Disliked: Rooms are ok but the food and the service are just horrible. I tried to order room service on Saturday at about midnight. First no one picks up the phone, neither from room service nor even from the front desk. After 15? I finally manage to speak with someone. It turns out that not only the choice is extremely limited but also that the menu in the room actually does not match what is available to order. I finally order a ?chicken sandwich?. 8? later someone knocks at my door with a brown bag and hands it to me. No check to sign etc. Strange... inside the bag I find a plastic box. Inside the box a stale sandwich with the most atrocious filling I ever had. I leave the bag outside my room. Can you believe that the next day at 11:30am the bag was still there?? In the morning I call to order bfast. I am told they dont have any brown bred (neither toast, nor bagel...). Really? In 2019?? So I give up and cancel the entire room service breakfast order altogether. I go downstairs and eat at the restaurant. The food can be qualified as mediocre at best - and of course I find the brown toast that I was all told was not available by the lady over the phone 30? before. When I check out I?m offered a bill by email only. I insist on seeing a print copy before I go... and of course I find an error. They charged me for breakfast twice. Once for the room service order which never existed and a second time for the dine in service. I have to wait another 25 minutes standing at reception while they correct their error. Also I tell the lady at reception about the horrible night sandwich from room service; she doesn?t even offer compensation or anything she just says ?sorry?. Absolutely not worth a four star hotel. The home restaurant food delivery service companies are about to do to such hotels which have no respect for clients what Uber has done to taxis.

Exceptional

Overall the staff was accommodating...

Liked: I like the location and the staff was great and accommodating I just didn?t like that our tv blacked out 3 times and maintenance came right away each time but it just made the start of the weekend a little irritating but the front desk later that night after we called to let them know we were still experience in the black out in the TV and they switched us to a new room and covered our breakfast .We love the hotel we stay there all the time and has been staying there since they opened
Disliked: We love the hotel we stay there all the time and has been staying there since they opened This visit the TV just kept blacking out 3 times And then they switched our room to a working tv