The hotel is in a great location; provides underground parking with in and out privileges; the staff were friendly and welcoming; the rooms were clean and updated, despite not offering a mini fridge. The bed was incredibly comfortable and we had an overall great experience. We have stayed at various Hyatt's before with little to no issues.

Liked: The hotel room was clean, organized, welcoming, safe and in a great location close to everything.
Disliked: No mini fridge in the room which is extremely disappointing.

Liked: Great service; great room.

Requested a double bed room (smoking) and it wasn't ready so we ended up taking a Queen size bed and asked for a cot. We got into the room and realized there was no way a cot would fit in so we ended up switching our room to a non smoking room. Good looking room, however, it was very small - we kept banging our legs up against the corners of the beds. The shower is small so if you are a bigger person don't bother showering.

Liked: In a good area for restaurants.
Disliked: Hotel rooms are extremely small.

Passable

Liked: The man who keep your stuff in check in and out was so nice and friendly. They also have good breakfast.
Disliked: The water tank, plates, cups were dirty. The house keeper they only do the bed and leave the other stuff as it is. I was having problem because I lost my visa card one day before my check in and the front disk didn?t help me at all on this situation. The bed wasn?t comfortable at all it was hard to sleep on it; indeed, I have this problem on most of Toronto hotels.

Excellent! Would recommend to family...

Liked: The courteous staff when checking in and out. The room was clean and comfortable.
Disliked: Not a thing .

over/priced

Disliked: I was at the regency hyatt in Mexico City and I was expecting a similar standard of service, but both staff and facilities were at a lower level.

Very good

It was pleasent and relaxing.

Liked: I stay there often and the staff are always helpful and friendly. I did not have breakfast this time but, from past experiences, the buffet breakfast is terrific.

Happy with our stay there.

Liked: Location. Comfortable beds. Good breakfast.
Disliked: The hallways were not clean. Rooms however were very clean.

Good

Good

Shirt stay memorable nonetheless

Liked: Location
Disliked: Breakfast not included in our booking