The hotel is in a great location; provides underground parking with in and out privileges; the staff were friendly and welcoming; the rooms were clean and updated, despite not offering a mini fridge. The bed was incredibly comfortable and we had an overall great experience. We have stayed at various Hyatt's before with little to no issues.

Liked: The hotel room was clean, organized, welcoming, safe and in a great location close to everything.
Disliked: No mini fridge in the room which is extremely disappointing.

Liked: Great service; great room.

Requested a double bed room (smoking) and it wasn't ready so we ended up taking a Queen size bed and asked for a cot. We got into the room and realized there was no way a cot would fit in so we ended up switching our room to a non smoking room. Good looking room, however, it was very small - we kept banging our legs up against the corners of the beds. The shower is small so if you are a bigger person don't bother showering.

Liked: In a good area for restaurants.
Disliked: Hotel rooms are extremely small.

Good

Liked: Central location
Disliked: Difficult entry from King street, needs escalator or elevatorNot clearly signposted either

Good

Good

Liked: Very conveniently located. Restaurants, workplace and even tourist attractions were all at walking distance. Reception staff was friendly and helpful. Arranged for an early check in despite a very short notice.
Disliked: The bathroom was abysmally small compared to the size of the room. :( Definitely could improve the choice of food on their in-room dining menu. However, this is not a deal breaker given the choice of restaurants you have right next to the hotel.

Good

Good

Liked: It was a nice hotel
Disliked: Hard to get to the hotel because it's in a busy area

Look forward to staying there...

Liked: Location is great; Outdoor pool is quiet nice; Room was clean and comfy
Disliked: Just wish the room had a small fridge

Pleasant

Very poor

Liked: The lobby was beautiful and the gym were really nice
Disliked: The staff at the time of the check in was very transactional and also he was on the phone most of the time . I didn?t feel welcome at all. The room was no clean and it was a bit smelly like humidity. The hotel is over priced for what it is . Room was ok. But the toilet doesn?t feel very well clean

Superb

Liked: Clean and bright rooms Smells fresh Center located to all attractions Walking distance
Disliked: No negatives