Hyatt Regency Toronto, Toronto

The hotel is in a great location; provides underground parking with in and out privileges; the staff were friendly and welcoming; the rooms were clean and updated, despite not offering a mini fridge. The bed was incredibly comfortable and we had an overall great experience. We have stayed at various Hyatt's before with little to no issues.

Liked: The hotel room was clean, organized, welcoming, safe and in a great location close to everything.
Disliked: No mini fridge in the room which is extremely disappointing.

Liked: Great service; great room.

Requested a double bed room (smoking) and it wasn't ready so we ended up taking a Queen size bed and asked for a cot. We got into the room and realized there was no way a cot would fit in so we ended up switching our room to a non smoking room. Good looking room, however, it was very small - we kept banging our legs up against the corners of the beds. The shower is small so if you are a bigger person don't bother showering.

Liked: In a good area for restaurants.
Disliked: Hotel rooms are extremely small.

Okay

Liked: Large TV screen in the room
Disliked: Elevators were horrible. They took a long time to arrive at the floor. At least one did not display the floor. Others had a terrible latency; the floor would not appear on the lcd screen until after the door opened.

Great Luxury Hotel in Downtown...

Liked: We loved the location, right in the heart of Downtown Toronto with easy access to a lot of stores and restaurants on foot. The rooms were very comfortable and clean. We also enjoyed the rooftop bar next to the pool.
Disliked: The bathroom door was a sliding door and was very hard to open once it was closed. The pool was also a little smaller than anticipated, but it?s very nice and clean.

Location of Hotel is Excellent

Liked: Breakfast was Good. Washroom is not at per standard of 4 star status of Hyatt.
Disliked: Staff at Main Desk should be more polite and helpful. Rudeness were observed in 2 staff at Desk