The hotel is in a great location; provides underground parking with in and out privileges; the staff were friendly and welcoming; the rooms were clean and updated, despite not offering a mini fridge. The bed was incredibly comfortable and we had an overall great experience. We have stayed at various Hyatt's before with little to no issues.

Liked: The hotel room was clean, organized, welcoming, safe and in a great location close to everything.
Disliked: No mini fridge in the room which is extremely disappointing.

Liked: Great service; great room.

Requested a double bed room (smoking) and it wasn't ready so we ended up taking a Queen size bed and asked for a cot. We got into the room and realized there was no way a cot would fit in so we ended up switching our room to a non smoking room. Good looking room, however, it was very small - we kept banging our legs up against the corners of the beds. The shower is small so if you are a bigger person don't bother showering.

Liked: In a good area for restaurants.
Disliked: Hotel rooms are extremely small.

Good

Exceptional

Liked: Great value for money and central location.

Superb

it was good thanks

Liked: well informed, courteous, and friendly reception staff

Very good

Liked: Easy access to public transportation. Familiar accommodations. Comfortable beds and pillows. Helpful staff.
Disliked: The room looked a little tired. There was not enough staff for lunch. The security was lacking. Elevators were not room key secured.

Very good

Very good

We loved our stay there....

Liked: The staff go above and beyond to help. They were very kind and accomodating. We would definitely go back there.
Disliked: It was very clean but could use a little freshening up. Like newer bathroom with maybe a rainshower.

In Toronto for the first...

Liked: The hotel location is great. Mikka and Victoria at the front desk were wonderful and very helpful. The restaurant recommendations by the Hyatt Concierge in Toronto were all excellent.
Disliked: The restaurant service needs improvement. We were sitting for about 45 min waiting for our order and had to leave without eating. They have new staff and didn't know what to do.The bathroom in the room was very small. There is little room or closet space to unpack your belongings.