The hotel is in a great location; provides underground parking with in and out privileges; the staff were friendly and welcoming; the rooms were clean and updated, despite not offering a mini fridge. The bed was incredibly comfortable and we had an overall great experience. We have stayed at various Hyatt's before with little to no issues.

Liked: The hotel room was clean, organized, welcoming, safe and in a great location close to everything.
Disliked: No mini fridge in the room which is extremely disappointing.

Liked: Great service; great room.

Requested a double bed room (smoking) and it wasn't ready so we ended up taking a Queen size bed and asked for a cot. We got into the room and realized there was no way a cot would fit in so we ended up switching our room to a non smoking room. Good looking room, however, it was very small - we kept banging our legs up against the corners of the beds. The shower is small so if you are a bigger person don't bother showering.

Liked: In a good area for restaurants.
Disliked: Hotel rooms are extremely small.

Exceptional

Superb

Very poor

Very good

Excellent choice for few days...

Liked: Room a bit small as well as the bathroom but bed was fantastic, bathroom amenities OK, once door closed also very quiet. We were lucky with a good view from our windows as well. Excellent location in the heart of Toronto Downtown just few minutes walking distance from major attractions like Aquarium, CN tower, Rogers arena, theaters, plenty of excellent restaurants around.
Disliked: Bathroom size is a bit smaller as usual, overall room size wasn´t the most comfy I experienced in Hyatt hotels but not as bad either. Breakfast was a bit pricey considering relatively limited selection but on other side what was available was of very good quality, I have to recon that. Also personal in restaurant en hotel bar was very friendly and make me feel welcomed.

Good

Exceptional

HR

Exceptional