Liked: Close to everything
Disliked: Lobby refurbishments occurring, and didn't know they were occurring until they started.

Liked: My room was beautiful and clean...the bed was so comfortable.
Disliked: They did not pick up breakfast order for my coworker who was staying in another room. My breakfast was not that great and costly.

Liked: The location is great. It's right in the heart of the city, near all kinds of transportation, and typically an upscale environment.
Disliked: In all fairness, I have had very nice stays here in the past. Be warned however that the hotel is undergoing a major renovation in the lobby. I can't fault them for trying to improve, but the present environment is unacceptable. Stay somewhere else.

Liked: Did not get balcony room as expected. Disappointed
Disliked: Did not get balcony room

Liked: The only nice experience I had in the hotel was with the housekeepers. They all are super nice and diligent. Location is great, but not worth the price.
Disliked: The outlay of the rooms is poor. It was cold in the room because of the gap in the balcony door. Which was more like a huge window. Staff at the front desk has zero understanding of the customer service. Felt like 2.5 star hotel at most.

Liked: Staff & service, location was excellent! Daughter stayed & received bottle of wine & free chocolates since she mentioned it was her birthday!
Disliked: Daughter said bathroom lighting annoying- all lights or none.

Liked: Location. Cleanness.
Disliked: Breakfast staff not friendly. Hotel refuse to address overcharge at breakfast.

Liked: I liked that it was close to the Cable Car and within walking distance to Fisherman's Wharf.

Liked: The proximity to everything, safe location, the free upgrade to a bayview room, wonderful staff who brought me a card, wine, and goodies to congratulate me on my job offers while in San Francisco, and how beautiful the hotel is! Everything was great!
Disliked: Elevators are quite far from rooms