Hyatt Regency Rochester Guest Reviews
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John K, Cooperstown, visiting Water Street Music Hall Wed, 3 April 2024
Hotel room was great. Except coming back to hotel we were locked out and had to be buzzed in by hotel staff, which is stupid, and I was charged twice for my room, because staff can't or don't know how to do their job anymore.
Liked: Could be better.
Disliked: Mostly bad.
Matthew Thu, 24 July 2025
Pretty good.food and drinks good
Liked: Lisa our bartender was fantastic.
Disliked: Location central but a bit scratchy walking around the area.
Joseph Tue, 22 July 2025
Decent enough for two nights
Liked: The parking manager was extremely helpful and reception staff also. Room was nice enough
Disliked: Wait staff seemed uninterested and perhaps understaffed. Sunday there was no ala cart service. The hot tub was not working. The fourth floor atrium area bar was not open all weekend. The bed was uncomfortable. Overall the property looked in need of renovation or upgrade. Overall, it was ok. Not sure if the price was justified
Meacham Mon, 21 July 2025
Exceptional
Liked: All of it
Disliked: That i forgot my pillow in room 1811. It was $55...
Anonymous Sun, 20 July 2025
Not that great. Fair
Liked: No breakdast
Disliked: NO microwaveMini fridge didn’t work, internet poor.Parking lot ticket scan was not working, couldn’t get in or out of parking garage.
Savanna Sat, 19 July 2025
It was the perfect choice...
Liked: Clean. Nice staff. Comfy beds.
Disliked: No microwave in the room we stayed in
Jack Tue, 15 July 2025
Pleasant
William Mon, 7 July 2025
Poor
Maria Sun, 6 July 2025
Passable
Serchi Thu, 26 June 2025
Pleasant
Jesse Tue, 24 June 2025
Exceptional