Hyatt Regency Rochester

Hotel room was great. Except coming back to hotel we were locked out and had to be buzzed in by hotel staff, which is stupid, and I was charged twice for my room, because staff can't or don't know how to do their job anymore.

Liked: Could be better.
Disliked: Mostly bad.

Pleasant

Exceptional

Excelent

Liked: I travel to rochester the past month the people at the reception was súper friendly!

Very good

Pleasant

Liked: The infra of hotel
Disliked: Bed sheets and blanket was dirty. Didn't changed after request and we stayed 3 days.

Good

Mid at best

Liked: The little cafe in the lobby was cooks and the vending machines in the lobby had a good selection.
Disliked: Everything is dated, the river view is just ok, the hot tub hasn’t worked since COVID, it’s downtown but don’t expect to walk to much.

Meh

Liked: Location
Disliked: Been 3 weeks and they have not released a significant amount on my credit card. I’ve called multiple times only to be told some facilities and/or banks are different with their fund release policies but I’ve been staying at hotels for 20 years while using corporate credit cards and never had an issue like this.

Pleasant

Liked: Did not take advantage of breakfast.