Hyatt Regency Rochester

Hotel room was great. Except coming back to hotel we were locked out and had to be buzzed in by hotel staff, which is stupid, and I was charged twice for my room, because staff can't or don't know how to do their job anymore.

Liked: Could be better.
Disliked: Mostly bad.

Very good

Location wash good. Room was...

Night stay for a downtown...

Liked: Location was walkable to our event.
Disliked: No concerns.

Passable

Liked: Nice room
Disliked: Uncomfortable bed

Exceptional

Poor

Liked: Staff was friendly and helpful. It was convenient to the Blue Cross Arena.
Disliked: The floors in our room were filthy. My husband got in the shower and noticed black water. It was not his feet. We took a wash cloth to the floor, and they were literally black. There were small holes in the sheets, and the furniture had dried spills on them. The hair dryer was also filthy with dried goop all over it.

Exceptional

Very good

Exceptional

Liked: Very nice hotel! Rooms were comfortable and clean. The bar area downstairs was very nice and convenient.
Disliked: It was a little noisy at night. We kept hearing loud noises from above us (almost like furniture being moved or heavy objects being dropped), and the a/c unit was a bit loud. It was a little stuffy in the room, so we turned it on to cool the air. At the end of each cycle, it made this very loud noise.