Hyatt Regency Rochester Guest Reviews
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John K, Cooperstown, visiting Water Street Music Hall Wed, 3 April 2024
Hotel room was great. Except coming back to hotel we were locked out and had to be buzzed in by hotel staff, which is stupid, and I was charged twice for my room, because staff can't or don't know how to do their job anymore.
Liked: Could be better.
Disliked: Mostly bad.
Phạm Mon, 25 August 2025
Good
Jamison Sat, 23 August 2025
Exceptional
Jeffrey Sat, 23 August 2025
We will return
Liked: Location
Disliked: $18 for parking
Amy Fri, 22 August 2025
Very good
Hasan Fri, 22 August 2025
Passable
Disliked: It was a nice hotel, but since they couldn’t find the reservation I made through Booking, I had to pay again. Because I arrived late at night, I had no choice and unfortunately couldn’t sort it out. I sent a message through Booking, but unfortunately, I never got a reply.
Anonymous Mon, 18 August 2025
FOR AN OVERNIGHT'S DAY, IT...
Liked: We were never offered any breakfast.We didn't even know there was breakfast offered with our stay.
Disliked: The linens could have been of better quality and also the noise level in the hall was quite loud at night. AND morning.
Erika Sun, 17 August 2025
Good
Dakota Fri, 15 August 2025
Bad
Disliked: They didn't let me cancel my booking
Wright Fri, 15 August 2025
Disappointing
Liked: Friendly staff and location
Disliked: The sink was clogged and the water pressure was weak. Not as clean as expected.
Andrea Fri, 8 August 2025
Very good