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AustraliaHyatt Regency Rochester Guest Reviews
Overall Average Score:
Good (3.8 out of 5)
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Tanea Tue, 17 May 2022
Very good
Dawn Tue, 10 May 2022
Exceptional
Erica Mon, 9 May 2022
Disgusting
Liked: The bar/restaurant was okay
Disliked: Everything else. Staff was extremely disrespectful, waited 4 hours for our room, the room was not cleaned when we were able to get in!! And then they expected us to change our own sheets. Absolutely DISGUSTING
Antonucci Mon, 9 May 2022
Passable
Liked: The location for the hotel was great. It was down town, walking distance to a lot of places. over all that was great.
Disliked: The room upgrades seem to ok. the pillows were flat. The pool area was cold and the water was freezing. We had recently stayed at another Hyatt, and in that room there was a small sitting area. In this room there was a chair. I think the space could've been used better.
Ashley Sat, 7 May 2022
Rochester breezy sweater
Liked: The expectations were set with the email greeting before we arrived 24 hours ahead of my check in stay. I had time to prepare and still be hopeful. I enjoyed the boneless wings and unique cheese in the french onion soup with a delicious salad and very eatable chicken. As well as dining one evening out with a restaurant recommended by the Hyatt. With close enough access to many attractions with a brisk walk, we enjoyed our stay very much.
Disliked: The pool was closed.
Peter Sat, 7 May 2022
comfortable room with exceptionally poor...
Liked: comfortable room
Disliked: minimalist everything
Megan Mon, 2 May 2022
Superb
Liked: There was more Breakfast being severed at this hotel but it said it was offering it
Teri Sun, 1 May 2022
Superb
Danielle Mon, 25 April 2022
Very good
Mark Mon, 25 April 2022
Couldn't wait to get out...
Liked: Breakfast !!!! A $15 scam. The beds are comfortable as are the pillows.
Disliked: The Hotel is in the middle of a war zone.. Buildings around it are boarded up,,doors and windows kicked in. Homeless and filthy rundown area. They would not allow my son and I to make use of our Military discount. I was notified one day ahead of arrival that the pool was closed. When I arrived, I ask about the pool. Nobody at the desk knew if it was open or closed. They charge for parking and breakfast however it is very difficult to find that information. The ice machines have been ripped out of the entire hotel because of covid. A sign in the hallway says to use room service. I called several times..No ice ever arrived the entire weekend. The AC in both rooms we occupied was spotty at best. Would not maintain set temp. There are no service elevators so you are constantly riding with the trash or maintenance crews. There is no microwave and the rooms are not cleaned or serviced. The entire area outside smells of marijuana and sewage. A horrible place akin to time spent in Beirut . I'd rather stay at a motel six . On the up side the beds and pillows are very comfortable. Not anything like I remember the Hyatt being like. Overpriced and under-serviced.
