Hyatt Regency Rochester Guest Reviews
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Write a review
John K, Cooperstown, visiting Water Street Music Hall Wed, 3 April 2024
Hotel room was great. Except coming back to hotel we were locked out and had to be buzzed in by hotel staff, which is stupid, and I was charged twice for my room, because staff can't or don't know how to do their job anymore.
Liked: Could be better.
Disliked: Mostly bad.
William Mon, 7 July 2025
Poor
Maria Sun, 6 July 2025
Passable
Serchi Thu, 26 June 2025
Pleasant
Jesse Tue, 24 June 2025
Exceptional
Guadalupe Sat, 21 June 2025
Excelent
Liked: I travel to rochester the past month the people at the reception was súper friendly!
Isander Tue, 17 June 2025
Very good
Ankur Thu, 12 June 2025
Pleasant
Liked: The infra of hotel
Disliked: Bed sheets and blanket was dirty. Didn't changed after request and we stayed 3 days.
Destiny Mon, 9 June 2025
Good
Mike Sat, 7 June 2025
Mid at best
Liked: The little cafe in the lobby was cooks and the vending machines in the lobby had a good selection.
Disliked: Everything is dated, the river view is just ok, the hot tub hasn’t worked since COVID, it’s downtown but don’t expect to walk to much.
Nathan Thu, 5 June 2025
Meh
Liked: Location
Disliked: Been 3 weeks and they have not released a significant amount on my credit card. I’ve called multiple times only to be told some facilities and/or banks are different with their fund release policies but I’ve been staying at hotels for 20 years while using corporate credit cards and never had an issue like this.