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Hyatt Regency Rochester eeef - (855) 271-6236
Hyatt Regency Rochester, 125 East Main Street, Rochester, NY -(855) 271-6236
Area: Downtown Rochester
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BOOK ONLINE OR CALL - (855) 271-6236
3.8
HOTEL RATING: 
GOOD
3.8 out of 5 (302 Ratings)
0.3 miles from Rochester centre
BOOK ONLINE OR CALL - (855) 271-6236
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Hotel Description
Located 492 feet from the Genesee River and connected to the Rochester Riverside Convention Center by a sky bridge Hyatt Regency Rochester features a restaurant lounge and heated indoor pool with a sun terrace. The air-conditioned rooms at the Rochester Hyatt Regency feature wood flooring and Hyatt Grand Beds. They come equipped with 42-inch flat-screen TVs and WiFi. Each room is furnished with a coffee maker and seating area. American cuisine is offered at Morton's Steakhouse in the Hyatt Regency. Center City Terrace and Lounge is open for cocktails and light meals in the evening. Savory cuisine is available any time of the day at The Street. There is also a starbucks and a 24-Hour Market at the property. After working out in the gym guests can swim in the heated indoor pool. The 24-hour business center has fax and copy services available. The property also offers complimentary shuttle services within a 3 mi radius. Complimentary airport shuttle service is also provided to and from Greater Rochester International Airport 4.7 mi from the Hyatt as well as the train station bus station and within a 3 mi radius. The hotel is 3117 feet from Strong National Museum of Play.

Check-in time: 15:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
Other Amenities
` Pets Allowed
` Restaurant
` Valet Parking
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Coffee/tea maker
` Refrigerator
` Heating
` Wheelchair accessible
` On-site parking
` indoor pool
` vending machine
` telephone
` alarm clock
` clothes dryer
` Concierge services
` Doorman
` Family Rooms
` Fireplace
` Free Wi-Fi
` Kitchen
` Off-Site parking
` Closet
` Daily Housekeeping
` English
` Spanish
` Convenience Store
` Parking Available
` gift/souvenir shop
` taxi service
` Linens
` Wooden/Parqueted Flooring
` Smoke alarms
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` ATM or cash withdraw on site
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Internet access in public areas
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Room towels provided
` Separate shower/bathtub
` Toiletries provided
` TV & Movies/Shows
` Wake up call
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Desk/workspace in all rooms

Hyatt Regency Rochester Guest Reviews

Overall Average Score: 
Good (3.8 out of 5)

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4

Very Good - 4 out of 5

Tanea Tue, 17 May 2022

Very good

5

Exceptional - 5 out of 5

Dawn Tue, 10 May 2022

Exceptional

0.5

Poor - 0.5 out of 5

Erica Mon, 9 May 2022

Disgusting

Liked: The bar/restaurant was okay
Disliked: Everything else. Staff was extremely disrespectful, waited 4 hours for our room, the room was not cleaned when we were able to get in!! And then they expected us to change our own sheets. Absolutely DISGUSTING

2.5

Fair - 2.5 out of 5

Antonucci Mon, 9 May 2022

Passable

Liked: The location for the hotel was great. It was down town, walking distance to a lot of places. over all that was great.
Disliked: The room upgrades seem to ok. the pillows were flat. The pool area was cold and the water was freezing. We had recently stayed at another Hyatt, and in that room there was a small sitting area. In this room there was a chair. I think the space could've been used better.

5

Exceptional - 5 out of 5

Ashley Sat, 7 May 2022

Rochester breezy sweater

Liked: The expectations were set with the email greeting before we arrived 24 hours ahead of my check in stay. I had time to prepare and still be hopeful. I enjoyed the boneless wings and unique cheese in the french onion soup with a delicious salad and very eatable chicken. As well as dining one evening out with a restaurant recommended by the Hyatt. With close enough access to many attractions with a brisk walk, we enjoyed our stay very much.
Disliked: The pool was closed.

1.5

Poor - 1.5 out of 5

Peter Sat, 7 May 2022

comfortable room with exceptionally poor...

Liked: comfortable room
Disliked: minimalist everything

4.5

Wonderful - 4.5 out of 5

Megan Mon, 2 May 2022

Superb

Liked: There was more Breakfast being severed at this hotel but it said it was offering it

4.5

Wonderful - 4.5 out of 5

Teri Sun, 1 May 2022

Superb

4

Very Good - 4 out of 5

Danielle Mon, 25 April 2022

Very good

1.5

Poor - 1.5 out of 5

Mark Mon, 25 April 2022

Couldn't wait to get out...

Liked: Breakfast !!!! A $15 scam. The beds are comfortable as are the pillows.
Disliked: The Hotel is in the middle of a war zone.. Buildings around it are boarded up,,doors and windows kicked in. Homeless and filthy rundown area. They would not allow my son and I to make use of our Military discount. I was notified one day ahead of arrival that the pool was closed. When I arrived, I ask about the pool. Nobody at the desk knew if it was open or closed. They charge for parking and breakfast however it is very difficult to find that information. The ice machines have been ripped out of the entire hotel because of covid. A sign in the hallway says to use room service. I called several times..No ice ever arrived the entire weekend. The AC in both rooms we occupied was spotty at best. Would not maintain set temp. There are no service elevators so you are constantly riding with the trash or maintenance crews. There is no microwave and the rooms are not cleaned or serviced. The entire area outside smells of marijuana and sewage. A horrible place akin to time spent in Beirut . I'd rather stay at a motel six . On the up side the beds and pillows are very comfortable. Not anything like I remember the Hyatt being like. Overpriced and under-serviced.

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Hyatt Regency Rochester 125 East Main Street, Rochester, NY