The staff was friendly from the front desk to the staff you pass in the halls. Definitely will use the Hyatt Regency if we return back to the area again. Great location when attending concerts at the First Niagara Pavilion.

Liked: Very nice and comfortable. Check-out at 12:00 noon - great when you attend a concert the night before.
Disliked: No continental breakfast; as for room service, breakfast was a little pricy and not as filling.

The hotel is very nice and well-kept. The staff was excellent. The food was delicious, but a bit expensive. The biggest drawback was the daily $13 fee for parking and the location is a bit awkward in terms of getting to the hotel after a long drive. The fact that there is nothing in terms of other restaurants in the vicinity can make dining a bit expensive.

Liked: Excellent staff. Clean hotel. Excellent workout facility. Very good food.
Disliked: Parking

Good

Exceptional

Overall, satisfied.

Liked: Property was nice with onsite restaurant.
Disliked: Room service was hard to reach and food was cold when delivered.

Liked: BEST PLACE TO STAY FOR AN EARLY FLIGHT -

Good

very good airport hotel

Liked: Easy connection (by an aerial tunnel) with airport

Liked: It was very clean with a helpful staff when needed. Great location also!
Disliked: The only issue I had was the toilet clogged. That can happen anywhere though. It was fixed almost immediately.

Fabulous

Exceptional

Liked: Convenient location near the airport.