The staff was friendly from the front desk to the staff you pass in the halls. Definitely will use the Hyatt Regency if we return back to the area again. Great location when attending concerts at the First Niagara Pavilion.

Liked: Very nice and comfortable. Check-out at 12:00 noon - great when you attend a concert the night before.
Disliked: No continental breakfast; as for room service, breakfast was a little pricy and not as filling.

The hotel is very nice and well-kept. The staff was excellent. The food was delicious, but a bit expensive. The biggest drawback was the daily $13 fee for parking and the location is a bit awkward in terms of getting to the hotel after a long drive. The fact that there is nothing in terms of other restaurants in the vicinity can make dining a bit expensive.

Liked: Excellent staff. Clean hotel. Excellent workout facility. Very good food.
Disliked: Parking

Exceptional

Fabulous

Very good

Very short but pleasant.

Liked: The beds were very comfortable. The staff were friendly and helpful.

Very dated. Not equipped for an extended stay.

Liked: Convenient, at the airport.
Disliked: Carpet was heavily stained.

Liked: Location for early flight is great. Room was very clean and staff was friendly.

Disappointing

Exceptional

Liked: Convenient to airport

won't stay there again

Disliked: Well, just getting parked and into the lobby was an ordeal. The front desk staff was not very helpful or friendly on more than 3 issues. They were actually pretty rude. The room wasn't clean, bathroom floors had muddy footprints, closet actually had some chicken bones laying in corner. No coffee or cups or anything. No blankets or comforters on bed,, just 2 sheets. Supposed to be a 4 star hotel??,,,, REALLY.