The staff was friendly from the front desk to the staff you pass in the halls. Definitely will use the Hyatt Regency if we return back to the area again. Great location when attending concerts at the First Niagara Pavilion.

Liked: Very nice and comfortable. Check-out at 12:00 noon - great when you attend a concert the night before.
Disliked: No continental breakfast; as for room service, breakfast was a little pricy and not as filling.

The hotel is very nice and well-kept. The staff was excellent. The food was delicious, but a bit expensive. The biggest drawback was the daily $13 fee for parking and the location is a bit awkward in terms of getting to the hotel after a long drive. The fact that there is nothing in terms of other restaurants in the vicinity can make dining a bit expensive.

Liked: Excellent staff. Clean hotel. Excellent workout facility. Very good food.
Disliked: Parking

Exceptional

Very good

Lovely experience from check-in to...

Liked: It's been a number of years since we stayed at the Hyatt. The experience was wonderful- the staff was friendly and helpful, the room was comfortable and quiet, the parking was convenient, and the breakfast buffet was absolutely delicious!

Exceptional

My stay was very brief,...

Exceptional

Liked: Everything
Disliked: Nothing

Exceptional

Liked: Cleanliness
Disliked: Pillows little too stiff

Very good

Liked: View of the parking lot. Was not there for a view. We stay there due to the proximity to the airport.

Superb