The staff was friendly from the front desk to the staff you pass in the halls. Definitely will use the Hyatt Regency if we return back to the area again. Great location when attending concerts at the First Niagara Pavilion.

Liked: Very nice and comfortable. Check-out at 12:00 noon - great when you attend a concert the night before.
Disliked: No continental breakfast; as for room service, breakfast was a little pricy and not as filling.

The hotel is very nice and well-kept. The staff was excellent. The food was delicious, but a bit expensive. The biggest drawback was the daily $13 fee for parking and the location is a bit awkward in terms of getting to the hotel after a long drive. The fact that there is nothing in terms of other restaurants in the vicinity can make dining a bit expensive.

Liked: Excellent staff. Clean hotel. Excellent workout facility. Very good food.
Disliked: Parking

Exceptional

Exceptional

Very good

Very good

Liked: Close to airport.

Bad

Liked: The excellent Uber service!
Disliked: Stains and hairs in bathroom. Some residue left in sinks. Waited for 18 min in bar/restaurant. Still didn't got served, but people that come in after me to just order wine to go got helped immediately. Tv guide didn't work and kept jumping back to a channel.

Exceptional

Liked: very clean, friendly staff!

Exceptional

Liked: High end fixtures, modern clean great staff Dining experience food and service excellent
Disliked: No

Exceptional

Liked: Excellent staff! Facility was clean. Easy access to airport in am, walking distance.