The staff was friendly from the front desk to the staff you pass in the halls. Definitely will use the Hyatt Regency if we return back to the area again. Great location when attending concerts at the First Niagara Pavilion.

Liked: Very nice and comfortable. Check-out at 12:00 noon - great when you attend a concert the night before.
Disliked: No continental breakfast; as for room service, breakfast was a little pricy and not as filling.

The hotel is very nice and well-kept. The staff was excellent. The food was delicious, but a bit expensive. The biggest drawback was the daily $13 fee for parking and the location is a bit awkward in terms of getting to the hotel after a long drive. The fact that there is nothing in terms of other restaurants in the vicinity can make dining a bit expensive.

Liked: Excellent staff. Clean hotel. Excellent workout facility. Very good food.
Disliked: Parking

Exceptional

Great location and Awesome staff....

Liked: It is connected to the airport so if you have an early flight this is the place to stay. The girls at the front desk were awesome. Very very nice and super friendly. I will most def stay here again because of them.

Very good

Exceptional

Superb

Disliked: The bathrooms are clean but their new design is not cozy at all.

Good hotel

Liked: Staff was polite and helpful
Disliked: Not a knock against the property but there were not many food options because of the virus outbreak

Very good

Very good stay for refresh...

Liked: I like the bed. I was able to get good sleeps and refreshed. So, I owe my success of a graduate school interview to Hyatt Regency.
Disliked: Oatmeal was taste bad.