The staff was friendly from the front desk to the staff you pass in the halls. Definitely will use the Hyatt Regency if we return back to the area again. Great location when attending concerts at the First Niagara Pavilion.

Liked: Very nice and comfortable. Check-out at 12:00 noon - great when you attend a concert the night before.
Disliked: No continental breakfast; as for room service, breakfast was a little pricy and not as filling.

The hotel is very nice and well-kept. The staff was excellent. The food was delicious, but a bit expensive. The biggest drawback was the daily $13 fee for parking and the location is a bit awkward in terms of getting to the hotel after a long drive. The fact that there is nothing in terms of other restaurants in the vicinity can make dining a bit expensive.

Liked: Excellent staff. Clean hotel. Excellent workout facility. Very good food.
Disliked: Parking

Exceptional

Liked: Super convenient for early flights. We enjoy staying so we can relax before a day of traveling. The restaurant is nice for dinner. The rooms have always been extremely clean also.

This guest did not leave comments about this hotel.

Liked: easy to get to. Attached to airport
Disliked: no

Had an early morning flight...

Liked: Excellent location for an early morning flight. Room and staff were great!
Disliked: N/A

Exceptional

Exceptional

Exceptional

Superb

I will definitely stay here...

Liked: The staff was very helpful and the room was clean and comfy.
Disliked: Wish the restaurant had a little more on the menu to pick from. We were on a long flight and everything in the airport was closed.