Liked: The hotel room was great. The service left nothing to be desired.
Disliked: The cost of valet parking ($29 per day). Plus, my husband got a massage at the spa - we knew it was $125- plus tip of course. What we didn't know was that they would tack on "resort fees", so that the final cost was $148 plus tip.

Great hotel, just a few minutes walk to BB Kings Blues Club.

Liked: Staff and valet parking very efficient.
Disliked: Pool bar food not good, but service excellent.

Liked: Very nice; no complaints!

Superb

staff good , they take...

Liked: Everything
Disliked: Pay for parking it is expensive

Upscale stay

Liked: Location, amenities and friendly staff
Disliked: No complaints

The hotel was beautiful and...

Liked: The location and the staffs for very nice
Disliked: I guess next to my room had a domestic violence and kept me up for one night

Good

Liked: Overall our stay was 7/10. Nice room, nice pool, food was average. The club staff was great. Sonia, Juana, and Reyes stood out above everyone else. What really sets the hotel apart from others is the Amazing front desk manager "SIJI". We normally stay at the RC grande lakes when traveling to Orlando because we are 15 yr Marriott members but decided to stay at the regency this time. Because of issues on the first 2 nights, we planned on leaving and go to another location but, SIJI to the rescue. She not only single handedly, took great care of us, but because of her we signed up to be Hyatt members. If this location wants to separate themselves from competition, We advise they not only retain "SIJI" but give her a promotion. Thank you for you outstanding service SIJI!!

Exceptional

very nice

Liked: very clean and nice. All of the staff were very friendly

Superb

Liked: Clean
Disliked: Liked everything

Very good