Exceptional

Used to stay here when...

Liked: Stayed here many times. Staff was always pleasant and professional. Rooms were great. Bar food was great.
Disliked: I was in a rotunda room. Have stayed in them many times. This time the room leaked cold air in. The heater could not compensate for this. It was either way too hot or way too cold. I talked to desk clerks a couple times to no avail. I left without staying the second night I booked as it was miserable in the room. Now for the rest of the story. I am a retired Air Force Lt Colonel and a retired International Airline Captain. I was stunned to be treated with disinterest this time. My guess is because I don't have short hair and a clean shaven face now.

Exceptional

Superb

Disliked: Water pressure is not enough. And hot water is not hot.

Exceptional

Exceptional

Mixed feelings about our stay

Liked: The overall stay in the room was comfortable
Disliked: We learned that the water, ice bucket and cups if touched we?d be charged. No early morning coffee unless we get dressed to come down. We had 1 bottle of water each to sip on all night, BIG disappointment! If you really want to do better change this policy.

Liked: Great bed, clean room

Disliked: The view