Great! Food was top notch...

The worst hotel experience I?ve...

Liked: Nothing really.
Disliked: This hotel is by far the worst hotel I have ever stayed at in my life. Every aspect of the stay was miserable. Let me list the following areas where the experience let me down: 1. I had my assistant book me a suite, when I arrived at check in the room I received looked nothing like the room online. 2. The bath tub and bathroom area was disgusting. The tub itself was worn and not what I would expect at all for a 4 star hotel. 3. The refrigerator in the bedroom had a high pitches whistle that was on the entire day until I figured out what it was. I only was able to figure it out after scouring the room because it was driving me crazy. The staff clearly knew it was an issue because they shut off the power strip that the tv and refrigerator were plugged into that I only discovered when the tv didn?t work upon check in. 4. The HVAC was a disaster in that it was never the temperature it said and I was perpetually hot in the room. 5. The first night I was here I tried to call room service, the phone in the bedroom just didn?t work (at all). 6. When I called Room Service nobody would ever pick up. I had to call the front desk and have them run my order down. 7. I ordered a pizza, chicken fingers and a quesadilla. The pizza was for my associate and the quesadilla was for me. They were both disgusting. My associate and I had stomach pains the rest of the night. 8. The drinks at the bar were by far the weakest drinks I?ve ever had. I complained to the front desk and they still didn?t get better, I ended up pouring the last three out. Terrible. 9. Dominic from the front desk did everything he could to help (he was fantastic) but I happened to call at one point the first night that I didn?t get him, a girl answered and she was so rude I was disgusted. Despite my terrible experience I was never impolite to the staff.

Exceptional

Liked: Nice and clean

Disappointed

Liked: Very nice looking
Disliked: Sheets and covers on the bed were very itchy, and it sounded like either employees or guests Walking up and down the halls between 430 and 530 in the morning talking and playing music very loudly.

My was enjoyable

Liked: The breakfast
Disliked: Everything was fine

Good

Excellent food, service, and a...

Liked: I was at a Fire Department installation dinner and stayed here at the hotel. The installation dinner was excellent and my room was perfect. Comfy bed, awesome pillows and great food at the dinner.

Fabulous

Fabulous