Hyatt Regency London Stratford

Fantastic location for ABBA Voyage and exploring East London. Would definitely come again.

Liked: Spotlessly clean; very spacious; quality furniture and finishes.
Disliked: Pillows too soft. Would benefit from a lower tog duvet.

This hotel was located perfectly for the purpose of our visit; concert at Abba Arena. On arrival we were greeted by excellent friendly 'concierge' staff and directed to reception on third floor. After a wait for our room to become available, we were allocated one on the 6th floor. We were met by what I would describe as a stink from smelly shoes, socks and shin pads, along with hockey sticks all along the corridor. As well being unpleasant, these constituted trip hazards. Room was simple with clean lines; a minimalist style that we like. Bathroom was great with a really good shower and powerful fan to prevent steaming up. Bed was very comfortable and king size. Bar staff were very friendly although process for ordering was a little haphazard. There was a nice outdoor terrace attached to the bar. There was a policy of not allowing consumption of externally bought products on the terrace. This is unsurprising, but the policy was inconsistently applied. When I tried to enjoy an iced coffee from Starbucks along with a cup cake in order to celebrate my birthday, I was advised in a curt manner that I’d have to retreat to my bedroom for that purpose. This was disappointing as I’d been alerted to having my snack. The terrace as a family were enjoying a Starbucks the previous morning with no adverse impact. Consistency is key. Everyone must be treated fairly.Final point is about checkout. I was told ‘everything is done’, card authorisations complete and I’d had no opportunity to check the bills first. There were discrepancies when I finally got printed copies, as it happens. I was also unhappy about the Hyatt loyalty points application. Not credited when using a ‘booking engine’ apparently. So, in summary, the choice pay more and get some points by going direct through Hyatt or pay less but get no loyalty points when using a booking engine. This policy is broken if you ask me.

Liked: Location; ground floor staff; room.
Disliked: Lack of loyalty points; inconsistent application of policy; checkout process; smelly and dangerous corridors.

Liked: Excellent concierge service.
Disliked: Service in bar and restaurant was chaotic.

Hotel great spot and easy parking in Westfield Centre. Also very close to DLR. Bar food was poor - cold and wrong order. Breakfast wasn't much better but hotel was very busy so maybe give them a little credit. Bar and breakfast close promptly with lights on, doors closed exactly on time. Certainly not relaxing or pleasant.

Liked: Hotel location; room.
Disliked: Food.

Perfect

Liked: Everything

Painful

Liked: I stay here every couple of weeks, for whatever reason you’ve decided to make check in harder. Could you please go back to making it easy again?
Disliked: The staff. Please stop making it hard work. I understand you’ve had a hard day, and tourists can be draining but your customer service used to be your usp

Good

Liked: great breakfast although got a little crowded at 9:30

Do not recommend.

Liked: We never got to stay at the hotel, despite paying up front (& the money was taken from my account, NOT pending until we arrived).We arrived at 10.30am to drop our bags before a matinee performance at the theatre & said we would therefore not be able to come back at 15.00 for check in and would do this upon returning later in the evening.When we arrived to check in they said they were fully booked!The evening staff on duty did their best, but I’m highlighting their procedure/policy, in case you’re landing late from another country, you might not have a bed for the night EVEN though you booked and paid….
Disliked: That the hotel obviously re-sold our room EVEN though we had gone in the morning & left our bags with concierge and pre-paid, there is no stipulation of a check in time. I could understand (to a point) if it was past midnight, which it wasn’t….

Pleasant

Exceptional

Part 2 of our 35th...

Liked: Stayed as part of our 35th Wedding Anniversary, great location for what we required, i.e. ABBA Voyage, and Westfield shopping, & train stations. Friendly staff throughout, very good spacious room. As our stay was short, we didn’t use many facilities, but the bar /restaurant area looked spacious & comfortable.We eat on the Elondi Terrace, which was very comfortable too,We would definitely recommend this hotel if you visiting Stratford, West Ham FC or ABBA voyage, while Westfield shopping offers what all Westfield’s offer, great shopping, eateries etc.
Disliked: Tried to gain early check-in as show was at 3pm, although we had to wait a while, the team did manage to allow us to check-in at 2pm, which was great in the end.

Superb

Superb