Hyatt Regency London Stratford

Fantastic location for ABBA Voyage and exploring East London. Would definitely come again.

Liked: Spotlessly clean; very spacious; quality furniture and finishes.
Disliked: Pillows too soft. Would benefit from a lower tog duvet.

This hotel was located perfectly for the purpose of our visit; concert at Abba Arena. On arrival we were greeted by excellent friendly 'concierge' staff and directed to reception on third floor. After a wait for our room to become available, we were allocated one on the 6th floor. We were met by what I would describe as a stink from smelly shoes, socks and shin pads, along with hockey sticks all along the corridor. As well being unpleasant, these constituted trip hazards. Room was simple with clean lines; a minimalist style that we like. Bathroom was great with a really good shower and powerful fan to prevent steaming up. Bed was very comfortable and king size. Bar staff were very friendly although process for ordering was a little haphazard. There was a nice outdoor terrace attached to the bar. There was a policy of not allowing consumption of externally bought products on the terrace. This is unsurprising, but the policy was inconsistently applied. When I tried to enjoy an iced coffee from Starbucks along with a cup cake in order to celebrate my birthday, I was advised in a curt manner that I’d have to retreat to my bedroom for that purpose. This was disappointing as I’d been alerted to having my snack. The terrace as a family were enjoying a Starbucks the previous morning with no adverse impact. Consistency is key. Everyone must be treated fairly.Final point is about checkout. I was told ‘everything is done’, card authorisations complete and I’d had no opportunity to check the bills first. There were discrepancies when I finally got printed copies, as it happens. I was also unhappy about the Hyatt loyalty points application. Not credited when using a ‘booking engine’ apparently. So, in summary, the choice pay more and get some points by going direct through Hyatt or pay less but get no loyalty points when using a booking engine. This policy is broken if you ask me.

Liked: Location; ground floor staff; room.
Disliked: Lack of loyalty points; inconsistent application of policy; checkout process; smelly and dangerous corridors.

Liked: Excellent concierge service.
Disliked: Service in bar and restaurant was chaotic.

Hotel great spot and easy parking in Westfield Centre. Also very close to DLR. Bar food was poor - cold and wrong order. Breakfast wasn't much better but hotel was very busy so maybe give them a little credit. Bar and breakfast close promptly with lights on, doors closed exactly on time. Certainly not relaxing or pleasant.

Liked: Hotel location; room.
Disliked: Food.

Wonderful stay - Location great,...

Liked: Fantastic location for the London Stadium and minutes from Stratford Station - 45 mins to Heathrow on the Elizabeth Line (20 mins to central London).Great for shopping with Westfield Centre being next door. Lots of restaurants and bars near by.Hotel incredibly clean. Well equipped air con rooms. Beds were very comfortable. Good shower.Staff all very polite.Good breakfast.

Superb

Very good

Very good

Exceptional

Liked: Clean luxury value for money high standard

Good location for concert, but...

Liked: Proximity to stadium
Disliked: Ordered Breakfast to the room which was a disaster and at £25 a complete rip off. Room didn’t have decaff coffee, no alternative milk. Air con was min 18, which is still too hot in heat wave.

Costly, but classy and comfortable.

Liked: Smart, classy, spacious and a very comfortable room. Polite and efficient staff. Delicious food. Well-stocked bar. Closed to Jubilee Line and the London Stadium.
Disliked: Too expensive for single night, as much as I’d like to return - particularly as the £20 breakfast wasn’t included!

Over priced and underwhelming, but...

Liked: Location was good for the purpose of the trip.
Disliked: Air con as very noisy and set so you couldn’t lower it further. Also no hair dryer in the room. Not a complaint, but considering the price paid, I would have expected to see complementary biscuits with the tea and coffee.

An enjoyable stay, rooms not...

Liked: Location was fantastic for a concert at London Stadium.
Disliked: Breakfast could be improved. I think you should be serving coffee at tables rather than everything being self service