Hyatt Regency London Stratford

Fantastic location for ABBA Voyage and exploring East London. Would definitely come again.

Liked: Spotlessly clean; very spacious; quality furniture and finishes.
Disliked: Pillows too soft. Would benefit from a lower tog duvet.

This hotel was located perfectly for the purpose of our visit; concert at Abba Arena. On arrival we were greeted by excellent friendly 'concierge' staff and directed to reception on third floor. After a wait for our room to become available, we were allocated one on the 6th floor. We were met by what I would describe as a stink from smelly shoes, socks and shin pads, along with hockey sticks all along the corridor. As well being unpleasant, these constituted trip hazards. Room was simple with clean lines; a minimalist style that we like. Bathroom was great with a really good shower and powerful fan to prevent steaming up. Bed was very comfortable and king size. Bar staff were very friendly although process for ordering was a little haphazard. There was a nice outdoor terrace attached to the bar. There was a policy of not allowing consumption of externally bought products on the terrace. This is unsurprising, but the policy was inconsistently applied. When I tried to enjoy an iced coffee from Starbucks along with a cup cake in order to celebrate my birthday, I was advised in a curt manner that I’d have to retreat to my bedroom for that purpose. This was disappointing as I’d been alerted to having my snack. The terrace as a family were enjoying a Starbucks the previous morning with no adverse impact. Consistency is key. Everyone must be treated fairly.Final point is about checkout. I was told ‘everything is done’, card authorisations complete and I’d had no opportunity to check the bills first. There were discrepancies when I finally got printed copies, as it happens. I was also unhappy about the Hyatt loyalty points application. Not credited when using a ‘booking engine’ apparently. So, in summary, the choice pay more and get some points by going direct through Hyatt or pay less but get no loyalty points when using a booking engine. This policy is broken if you ask me.

Liked: Location; ground floor staff; room.
Disliked: Lack of loyalty points; inconsistent application of policy; checkout process; smelly and dangerous corridors.

Liked: Excellent concierge service.
Disliked: Service in bar and restaurant was chaotic.

Hotel great spot and easy parking in Westfield Centre. Also very close to DLR. Bar food was poor - cold and wrong order. Breakfast wasn't much better but hotel was very busy so maybe give them a little credit. Bar and breakfast close promptly with lights on, doors closed exactly on time. Certainly not relaxing or pleasant.

Liked: Hotel location; room.
Disliked: Food.

Exceptional

Superb

Poor

Liked: The bed is amazing and the location is perfect.
Disliked: Our television had no signal, meaning we couldn’t access any television channels. We called reception and were quite rudely told “wait until tomorrow” even though we were only staying for one night?Half the reason we booked the room was to chill in and watch TV. Which we couldn’t do.

Passable

Liked: Great location
Disliked: Stayed 3 nights, allocated room 447- visible wear and tear on furniture, scratches on surfaces, side chair visibly torn, cleaning lacklustre, a lot of dust in the draw with glasses/cups etc which isn’t ideal. Phone in room not working. I’ve stayed here numerous times from when it first opened until now, mainly due to location and how clean and the attentive staff were previously. I feel the busier they’re getting the standard is dropping. Customer service on front desk staff, not that warm compared the previous staff.

Very good

Very good

Excellant stay

Liked: Loved the location - shops/train station nearby
Disliked: N/A

Very good

Fantastic location and beautiful hotel.

Liked: Fantastic location