This hotel was located perfectly for the purpose of our visit; concert at Abba Arena. On arrival we were greeted by excellent friendly 'concierge' staff and directed to reception on third floor. After a wait for our room to become available, we were allocated one on the 6th floor. We were met by what I would describe as a stink from smelly shoes, socks and shin pads, along with hockey sticks all along the corridor. As well being unpleasant, these constituted trip hazards. Room was simple with clean lines; a minimalist style that we like. Bathroom was great with a really good shower and powerful fan to prevent steaming up. Bed was very comfortable and king size. Bar staff were very friendly although process for ordering was a little haphazard. There was a nice outdoor terrace attached to the bar. There was a policy of not allowing consumption of externally bought products on the terrace. This is unsurprising, but the policy was inconsistently applied. When I tried to enjoy an iced coffee from Starbucks along with a cup cake in order to celebrate my birthday, I was advised in a curt manner that I’d have to retreat to my bedroom for that purpose. This was disappointing as I’d been alerted to having my snack. The terrace as a family were enjoying a Starbucks the previous morning with no adverse impact. Consistency is key. Everyone must be treated fairly.Final point is about checkout. I was told ‘everything is done’, card authorisations complete and I’d had no opportunity to check the bills first. There were discrepancies when I finally got printed copies, as it happens. I was also unhappy about the Hyatt loyalty points application. Not credited when using a ‘booking engine’ apparently. So, in summary, the choice pay more and get some points by going direct through Hyatt or pay less but get no loyalty points when using a booking engine. This policy is broken if you ask me.

Liked: Location; ground floor staff; room.
Disliked: Lack of loyalty points; inconsistent application of policy; checkout process; smelly and dangerous corridors.

Liked: Excellent concierge service.
Disliked: Service in bar and restaurant was chaotic.

Hotel great spot and easy parking in Westfield Centre. Also very close to DLR. Bar food was poor - cold and wrong order. Breakfast wasn't much better but hotel was very busy so maybe give them a little credit. Bar and breakfast close promptly with lights on, doors closed exactly on time. Certainly not relaxing or pleasant.

Liked: Hotel location; room.
Disliked: Food.

Very good

Disliked: No concessions on parking

Good

Exceptional

Liked: Quiet and comfortable room right in the heart of Westfield Stratford, 5 minutes from the station with access to trains, the Tube, DLR and the Elizabeth Line. Good shower. Fast check-in and out. Friendly staff.

Very good

Liked: Staff are super helpful and very friendly. Cleanliness 10/10. Stayed for a conference at the hotel so the location was great.

Will do it again!

Liked: Comfortable room with enough space, very clean and relaxing. Room's facilities were excellent. The location is very convenient and trains' connection (underground + national rail), towards city's center and airport as well.
Disliked: More detailed instructions could be provided in advance on how to reach hotel entrance once exiting the Stratford train station.

Will definitely be back !

Liked: Property was beautifully decorated. Our room was spacious, very clean, well equipped. The location is excellent and the staff were friendly and helpful.

Superb

Disappointing

Liked: The location
Disliked: Room wasn’t clean, stains on sheets, watermarks on mirror, marks all over the bathroom sink, lights were broken

Ideal location for trips into...

Liked: Location very close to train station and underground, so ideal for trips into City centre. Location inside the Westfield Stratford shopping centre, perfect for shopping and so many restaurants to choose from.