Hyatt Regency London Stratford

Fantastic location for ABBA Voyage and exploring East London. Would definitely come again.

Liked: Spotlessly clean; very spacious; quality furniture and finishes.
Disliked: Pillows too soft. Would benefit from a lower tog duvet.

This hotel was located perfectly for the purpose of our visit; concert at Abba Arena. On arrival we were greeted by excellent friendly 'concierge' staff and directed to reception on third floor. After a wait for our room to become available, we were allocated one on the 6th floor. We were met by what I would describe as a stink from smelly shoes, socks and shin pads, along with hockey sticks all along the corridor. As well being unpleasant, these constituted trip hazards. Room was simple with clean lines; a minimalist style that we like. Bathroom was great with a really good shower and powerful fan to prevent steaming up. Bed was very comfortable and king size. Bar staff were very friendly although process for ordering was a little haphazard. There was a nice outdoor terrace attached to the bar. There was a policy of not allowing consumption of externally bought products on the terrace. This is unsurprising, but the policy was inconsistently applied. When I tried to enjoy an iced coffee from Starbucks along with a cup cake in order to celebrate my birthday, I was advised in a curt manner that I’d have to retreat to my bedroom for that purpose. This was disappointing as I’d been alerted to having my snack. The terrace as a family were enjoying a Starbucks the previous morning with no adverse impact. Consistency is key. Everyone must be treated fairly.Final point is about checkout. I was told ‘everything is done’, card authorisations complete and I’d had no opportunity to check the bills first. There were discrepancies when I finally got printed copies, as it happens. I was also unhappy about the Hyatt loyalty points application. Not credited when using a ‘booking engine’ apparently. So, in summary, the choice pay more and get some points by going direct through Hyatt or pay less but get no loyalty points when using a booking engine. This policy is broken if you ask me.

Liked: Location; ground floor staff; room.
Disliked: Lack of loyalty points; inconsistent application of policy; checkout process; smelly and dangerous corridors.

Liked: Excellent concierge service.
Disliked: Service in bar and restaurant was chaotic.

Hotel great spot and easy parking in Westfield Centre. Also very close to DLR. Bar food was poor - cold and wrong order. Breakfast wasn't much better but hotel was very busy so maybe give them a little credit. Bar and breakfast close promptly with lights on, doors closed exactly on time. Certainly not relaxing or pleasant.

Liked: Hotel location; room.
Disliked: Food.

Exceptional

Liked: Great staff

great

Liked: Staff was helpful good breakfast.
Disliked: view from my room

Great venue very clean, perfect...

Liked: Really great venue, we were attending an event at the aquatics centre. When the bed wasn’t ready for the children, this was sorted without any bother before we returned for bedtime. Lovely staff

Would highly recommend this hotel,...

Liked: Excellent location for ABBA voyage and Westfield shopping centre. Excellent reception staff, very helpful
Disliked: Nothing

Exceptional

Exceptional

Liked: The whole experience was excellent, bed and room very spacious and comfortable Perfect location Loved the terrace area in the bar
Disliked: N/A

Perfect

Liked: Location
Disliked: Nothing

Lovely place and good staff

Liked: Good location
Disliked: Noisy in the night - woke us up as loud music playing. Pillows were very soft and empty.

Poor service, poor hotel, take...

Disliked: Our shower didn’t drain so the bathroom was flooded and we couldn’t shower before we went out.They took a £50 deposit for the room and it still hadn’t been returned a month later - shocking.