Hyatt Regency London Albert Embankment

Nice location, different categories of...

Liked: Only location
Disliked: The front desk staff talking like a program and no emotional interaction. We called for an urgent matter in the room and nobody care to attend and evaluate the situation, and no positive interaction from the management about the situations. The rooms description up on the time of booking is to much to be understood, and does not reflect the reality, such as you will be offer a room on with river view with higher price that other rooms, then the hotel place you in the first floor with trees view and fairly you could see the river. The front desk staff refused to come to assist the leakage in the bathroom and water leakage into the floor carpet.

Disappointed

Disliked: We paid alot of money to book the room with a balcony as it was my wedding party celebration. I phoned up in advance to ask that whilst I knew my room would not be ready could they help me to find somewhere to get changed . 5 of my party had also booked 5 rooms . When checking in they were not helpful . There was now where to get changed so I had to go to the basement toilet cubicle as not one room was available. We also had to sign a waiver to say we would not jump from our balcony . When we arrived back around midnight and collected out bags from reception when we finally got up our room the balcony doors were locked . When we phoned reception to say we wanted them open they said it was too late which I found ridiculous. Obviously the next morning we went for breakfast and checked out so we never went on the balcony . We complained at checkout and they offered us a drink which we declined so they then gave us approximately £70 off our bill. This in no way covered the vast expense this room cost . Really disappointed and ruined the stay

Superb

Exceptional

It certainly is in a...

Liked: Service in bar and restaurant excellent. Choice at breakfast was likewise.
Disliked: Nothing in particular

One of the best room...

Liked: The hotel was beautiful and spotlessly clean. The view of the River Thames, Big Ben & the Houses of Parliament from our room were breathtaking!
Disliked: The staff on the main reception were ... lacklustre...to say the least. The concierge was much nicer and made a real effort.

I was ripped off

Disliked: I booked the room for £407. Hyatt took £468 plusa £5 authorisation charge from my debit card. I am still waiting for this to be investigated.

Exceptional

Very good