Wonderful time with a patient...

Liked: The friendliness of the staff. And the patience. We were a big group in for a wedding and we spent hours in the mornings in the restaurant, seeing each other,

Good

Liked: Convenient location
Disliked: Dirty /moldy shower curtain. Had to go get our own towels when asked for them a couple times via front desk. No answer at the desk when calling a couple times at different intervals . Preventative Annoyances.The room temperature was too warm for sleep even when on the lowest thermostat setting. Never reached a cool sleeping temperature.

Was there for Grand Son's...

Liked: Accommodations and staff were all good.
Disliked: Well first, the first night there was some kind of party on our floor, the 15th, loud music until wee hours of the morning. Two: Construction across the street was an eyesore and made getting out of the parking lot a real challenge at times. Third and not your fault, the roads near the hotel are the worst, relative to repair condition. Worse than Chicago and those are really bad.

Exceptional

Liked: Close to everything

Pleasant

Liked: The front desk was amazing, very friendly, and super accommodating!!! Southern hospitality at its finest! The location was perfect and we could access Rupp Arena from inside!
Disliked: Shower didn't drain (very slow) For the price we paid we felt it should have been cleaner. Wasn't what I was expecting for that price. Parking was across the street, but there wasn't a designated section for just the hotel guests. So it filled up fast with the event at the Rupp Arena and had to park pretty far away from the hotel. Should be clearly marked. Found accessing the pool a little difficult and hard to find. Had to go to the 2nd floor and across a walkway and back down to the 1st floor.

Exceptional

Liked: Very helpful

Exceptional

Liked: The location was perfect
Disliked: The breakfast Buffet was horrible. Only having a buffet for lunch

Passable

Liked: Room ok
Disliked: Staff terrible

Poor

Liked: Location was good and the downstairs restaurant was nice with friendly staff
Disliked: The room carpets were soaked with water which caused the room to be very stuffy and smelly. Upon inquiring about this the staff brushed it off as being very normal. My other friends stayed in a room where a piece of glass was under the fitted bed sheet causing her to wake up with cuts on her back. Again the staff was not very concerned when the issue was addressed. Not what I expect out of a Hyatt.