Had to leave and find...

Disliked: Bed bugs !!!!!

Very good

Liked: it was so close to rupp arena
Disliked: I fell and hurt myself in the shower due to a handle not being properly screwed in and when I told the front desk, there seemed to be no concern. I didn’t feel too bad right after but a couple hours later, my shoulder hurt, I had bruised my leg and the only thing they did was have someone come screw it back on. for the price I paid, I just feel that maybe even checking to see I was ok would have sufficed.

Exceptional

Nice

Liked: The room was very clean, the bed was comfortable. It was a perfect location to get to our concert.
Disliked: We arrived, the valet was very friendly. Walked in and waited at the front desk while the attendant answered the phones. Never once did she look up and greet us. After waiting for her to get through her phone calls, she looked up and immediately asked for our ID, not hello how are you? Welcome to the Hyatt. Expected more. She looked like she was too busy to check us into the hotel.

Disappointing

Liked: it’s a good location for the rupp area we left after the concert to go eat and came back around 12am and my room keys wouldn’t work had to get the front deck to let us in our room so the room was supposed to be 250 dollars and they ended up charging my card 350 dollars and won’t reply to my emails about y the charge was applied to my card I sent pics of the room to them room was clean and I took the trash out so that’s the only issue I have with this hotel

Mehhh

Liked: I went to a concert that was right beside the hotel because it was very convenient. The lady that checked me out was new and she was great. The lady the previous day had charged me two times for valet. $40 instead of $20. The new nice lady took it off the my bill and was very friendly.
Disliked: The lady that checked me in told me absolutely nothing, she just handed me my key card. I had to come back and ask questions like how do I get to my room

Very good

everything was great

Liked: everything was great
Disliked: everything was great

Disappointing