Hyatt Regency Lake Washington

Passable

Relaxing and beautiful location, but...

Liked: The location in terms of beauty, but isolated and not much near with traffic issues
Disliked: The “breakfast included” option we paid for. Too complicated and limited for the price paid. Wasted money.

Good

Superb

Superb

Exceptional

Bad

Could learn a lot from...

Liked: The location on Lake Washington was lovely.
Disliked: A few weeks earlier we had stayed in the Hyatt Regency in Yokohama, Japan. The difference in customer service was incredible. Yokohama staff could not do enough to inform, support and make our stay as comfortable as possible. Everything was impeccable and for more than a £100 less a night! We couldn't say the same for Lake Washington. Staff seemed uninterested. Restaurant arrangements for dinner and breakfast were disorganised and expensive. Ordering a taxi also seemed an unusual request for them. We arrived quite early and asked about an early check in, which was available if we upgraded our room for another $150 (50% discount). On a positive, the room was good and the beds comfortable. The weather was great so we got to enjoy the lakeside setting.

Superb

Liked: The lake views are great!