Name: Hyatt Regency La Jolla at Aventine
Address: 3777 La Jolla Village Drive, San Diego, CA
Telephone: (888) 420-1645
Rating: 4.25

The customer service was excellent. The room was extremely comfortable. The bar area was amazing. This hotel was awesome. We did not want to leave!

Disliked: Nothing was bad.

It was fantastic, It was...

Liked: Bf was great! Everything was great! However, I thought how come such a big and great hotel did not have a gift shop to provide the basic things for the guests! Unfortunately I got ill on the last day and wished you had some basic things so my husband did not have to go looking for stuff!
Disliked: Not having a gift shop or basic necessities shop!

Exceptional

Superb

Liked: Comfortable and clean
Disliked: Parking rates

Decent stay.

Liked: When you arrive at the hotel, it looks very nice, the drift bar had good food and good drinks and love at the pool area. Had a lot of games to entertain you..
Disliked: For the price you're paying this hotel needs to remodel. Our bathtub. Look like it has cigarette burns in the bottom of the tub and the paint was peeling off of it, but the room was clean on my first night there I lost my debit card. I went several times to the front desk to inquire about my card, but each time they said that no one had turned it in, but did not offer me services to see if security could trace it to see where the card ended up, though I canceled it immediately. I was there for two days. I checked out Saturday morning and two hours after I arrived home I received an email stating they found my debit card the previous day, but no one ever informed me or reached out to me while I was still staying at the hotel to let me know the card was found now I have to go back there to retrieve it because they have it mailed to me Would cost $65. Then while checking out, I inquired about an additional $29 a day charge. They said that it's for using the facilities Jacuzzi the pool the weight room. I stated that that should be all summed up while booking the hotel so you know you have that additional price and then maybe you'll make a decision if you want to stay there or look at other hotels around that area that does not charge that fee even though they said it's standard so what you think you're paying when you book the hotel is totally different from what you end up paying I knew I was gonna pay an additional fee for valet parking which was $39 a night but an additional $58. What if you don't use those facilities you're still paying They stated that the additional fee is on their website. The drift bar was really nice but the patio furniture that they have on the outside needs to definitely be cleaned for such an expensive hotel. they have these beautiful fire pits and they offer you a s'mores kit that you could purchase while you're sitting at the fire pit.

Will not be staying at...

Liked: Room was clean
Disliked: Extra cost for parking was not disclosed even when I first ask what was the cost for Valet. The added the 2 days self parking in final bill. Also, after we left there was an added $30 fee to the total cost of final bill. Very unhappy with these extra charges that were not disclosed upfront by hotel staff.