Clean; friendly and helpful. We would stay there again.

Exceptional

Exceptional

Refreshing and very relaxing.

Liked: The place was amazing and the staff was excellent. I would definitely be staying here again in the future. The location was very good and the price was great.

Good

Disliked: The refrigerator made noise all night long!

Liked: Clean
Disliked: Air conditioner could of been a little cooler.

Very good

Liked: The room was great! The outdoor pool was very nice. I am sure if COVID-19 wasn't going on i would have had an even better experience. Overall I will stay again.
Disliked: The area didn't really give me the "Newport Beach" vibe, because the hotel is located in a business area, Balboa Island is only about 7 minutes away by car, so it wasn't to bad. We arrived sooner than expected, around 2pm, but still wasn't able to check-in until after 3pm.

Good

Wouldnt stay there again unless...

Liked: The pool area was nice and that made the trip somewhat better. Free towels.
Disliked: Refrigerator didnt work, had to call maint to fix, AC really was not good, ran all night and still not really cool. Espresso nearly 8$ as well as other slightly overpriced items, but not able to even sit in the lounge and enjoy due to covid19 bullshit. ( not their fault) We were charged a tourism fee, even though we are local CA residents(live about 7 miles away) and we also were charged a deposit that STILL hasnt refunded on credit card FOUR DAYS after checkout

It was excellent.