Hyatt Regency Irvine

Superb

Exceptional

Superb

Excellent customer service, and the...

Liked: We had an over night stay for a dance competition and with all the chaos that comes with that, our experience was amazing we will definitely be staying here again in the future.

Exceptional

Exceptional

Exceptional

Bad

Disliked: The property advertised two beds, one king and one queen bed. When we arrived I found only one bed, a king bed plus a sofa. I called the front desk and the manager said there were no available rooms with two beds. He also said the sofa bed is the other bed. I said the room should have been listed as a king and sofa bed not a king and a queen bed. He sent someone to set up the soda bed but did not lower the price for the inconvenience and not delivering what I paid for. My daughter and I were traveling together and she was in an audition and we would not have booked a room with one bed. The sofa bed was not very comfortable. I have been traveling and staying in hotels all my life. In my experience I have never had the experience where a sofa bed was not advertised as a sofa bed. If a room was advertised as a having two beds one was never a sofa bed. Booking.com apologized. They asked me to take photos, which I did and sent the photos to them. They said the property has had many problems and they asked for me to write a review so other guests knew about the problem. Booking.com sent me a good amount of money off my next booking for the issue.

Exceptional