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AustraliaHyatt Regency Houston West Guest Reviews
Overall Average Score:
Very Good (4.5 out of 5)
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Stuart Thu, 10 July 2025
Lovely building and peaceful
Liked: Friendly staff
Disliked: Breakfast
Jasmine Mon, 7 July 2025
Exceptional
Dexter Sun, 6 July 2025
Exceptional
Milton Sat, 5 July 2025
Awesome
Liked: Everything
Disliked: It was located far from my hometown
Clover Thu, 3 July 2025
Very good
Anonymous Wed, 2 July 2025
Exceptional
Maryann Mon, 30 June 2025
Very good
Liked: Decor and close proximity to restaurants, shopping, etc
Disliked: The shower water was not hot enough and the water was very slow to drain.
Tshego Sun, 29 June 2025
Superb
Evelyn Fri, 27 June 2025
Old old smelly hotel
Liked: The indoor pond with fish.
Disliked: The hotel needs a renovation soon! The hotel looks and smells old. The wallpaper was detached from the walls. The pungent smell radiating from the carpet was irritating my nose and throat. The AC in the room was make a loud sound every time it would turn on and off. The bathroom was dirty. Just a bad hotel overall.
Kosch Tue, 24 June 2025
Great location and ac
Liked: The lobby is beautiful. The rooms, while needing updating were clean and cool. Excellent air conditioning!!
Disliked: Finding a working ice maker was like a scavenger hunt!!! One machine had a typed note telling me to go to a certain machine on a certain floor. I went to that machine and it had a note that told me to go to a different machine. Also, stayed 4 nights ....we never received any room cleaning...maybe i missed a box to check during booking.????called the desk for clean towels. Waited more than 2 hours, then called again. Finally got the towels. Our third day we needed shampoo and toilet paper. Called the desk 5 times...and no one picked up. Fi ally sent my daughter to the desk and they gave her some.Also, one paper cup for coffee for a 4 night stay was a little cheap
