Hyatt Regency Frisco-Dallas

Exceptional

Exceptional

Superb

EXCEPTIONAL!

It was comfortable and we...

Disappointed

Liked: Location
Disliked: We had several problems at this place. First, when we arrive, they gave us a different room than we requested on the phone and reserved. When I said it was the wrong room, the lady was terse and just said we don’t have any more rooms to give you so I was stuck with that. It was not the room I wanted. Also, we prepaid for breakfast, and it was supposed to be included in the cost of the room. Sure enough, we jacked out. I got a receipt and the receipt did not have the breakfast charge on there. But when I looked at my bank statement, I was charged for breakfast after reminding them three times that we pre-paid for the breakfast. What a hassle. I had to call and they have to refund. Also, we had to get somebody to get our TV working. There are some other things don’t think we’ll be coming back.

Superb

Exceptional

Overall, disappointing for the Hyatt...

Liked: Clean property, nice and spacious in the rooms and main lobby area. Accessible location
Disliked: Very mediocre for a Hyatt. The front staff was not welcoming and did not really go over what is available in terms of hotel facilities or where certain common areas were (lounge, breakfast area etc, gym etc.), no greeting when we entered - just “one moment I’m wrapping something up. what’s your reservation”.The room did not have shower caps, no mini toiletries that you come across in other hotels like small tooth paste, small toothpicks or glass cups. Iron would trickle water every time you tilted it to iron clothing. Bed was concave , no support at all. Overall, expected a lot more for the stay and for the price that we had paid.