Hyatt Regency Deerfield

Good

ok stay

Liked: The room was big and spacious which was nice.
Disliked: The beds had a divet in the middle so my wife and I fell into the middle. The lighting in the room was dark.

Very good

Good hotel, well priced, excellent...

Liked: Room very good, the breakfast is excellent
Disliked: Remote location, no food menu for lunch in the hotel

Exceptional

Not quite up to Hyatt...

Liked: Check in was very efficient! Rooms were clean .
Disliked: We were a family of three so needed to use the pull out sofa which was ridiculous. The “mattress” felt like bed springs barely covered. You could feel every spring. My teenage daughter opted to sleep on the sofa without the bed open even though her feet hung off the end, because the sofa bed was so uncomfortable. The hotel staff offered us an extra blanket as cushioning but that didn’t help. Phone in the room didn’t work so we kept having to go down to the lobby to ask the one guy on duty at the front desk for help.

Exceptional

Superb

Liked: The food was amazing, the drinks were amazing! The hotel is high end but it’s a good price.
Disliked: I thought breakfast was included but we had to pay for it, I think for 3 breakfast buffets it was $50.

Pleasant

Liked: Breakfast was not included, which is fine, but maybe an incentive to eat breakfast in the restaurant would have been nice- like a discount or voucher included with a stay? Staff was friendly. Lobby spaces were welcoming, with plenty of comfortable places to gather and sit.
Disliked: The veneer on room doors was warped, as if they had been in a flood. Buttons in the elevator were worn. There were full trash cans and trash in the landscaping. All contributed to a shabby, unkempt feel. Parking was very full, especially with tour buses taking up much of the parking, leading to visible frustration from guests. Even with great lobby spaces, and a full hotel, the bar closed at 11 on the weekend, yet "no outside drinks" were allowed in lobby spaces. We called the morning of our arrival to speak with staff, to ensure our requested room was correct after the confirmation made it look like it might not be. The hotel staff assured us over the phone (we made sure they were actually at the hotel) that a room for 5, with appropriate bedding, would be ready. Upon arrival and check in to our room, there was only enough for 3 or 4 (1 double bed and sleeper sofa). They were able to make it right with a second similar room on the same floor, but it wasn't what we requested or double checked in with them about.