Efficiency coupled with a sensitive...

Liked: The staff was beyond great. They were attentive, thoughtful and reassuring. I love the high ceilings, the spaciousness. The choice of light food at the bar was perfect. The hotel was conveniently situated for all I had to accomplish during my stay.
Disliked: This is true of all hotels in Miami: the AC is too intense. It was too cold.

Disappointing

Pool out of action !!!!!

Liked: Pool closed and building work spoilt our rather expensive stay
Disliked: Lack of advice on facilities not availableIce machine on our floor out of actionBuilding work next door

Exceptional

Disappointing

Liked: -Huge space in the room, very comfortable and clean -Had some problems with the hotel... and Gianfranco Pis-Dudot at front desk made sure I leave happy when checking out. Came back to this hotel after this only because of Gianfrancos professionalism.
Disliked: 1- Got an early check in for 75 extra dollars at 7 am, had to leave the room at 9.30 am because of very loud construction noises above my room... the noises continue till 6pm... went to the pool .. same noises... had to leave the hotel. 2- During that night I called the front desk asking for a late check out... after all the noises... they told me only paying 25 dollars extra per hour... Supervisor Andres Aguirre gave this order after I explained my situation... didnt care and told me that was my only option... 3- Went back to the hotel next weekend and the problem with the noises continued... also the pool was closed because of some leak problem... so.. no pool..

The stay was good. I...

Disliked: The pool was out of order.

Great.

Liked: Have been loving this hotel for many years. Rooms are fabulously big. All great.

Pleasant

Exceptional