Hyatt Regency Buffalo Hotel and Conference Center Guest Reviews
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|0.3 miles from Buffalo centre
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Dan, Liverpool, visiting Buffalo RiverWorks Thu, 14 April 2022
Be prepared to use your phone's GPS for directions to places you want to visit if you choose to stay here at the Hyatt because their people are not that knowledgeable of the area and I won't be staying there again.
Liked: The room was nice.
Disliked: No continental breakfast; was not informed that hotel locks doors after certain hour and have to use valet entrance to get back in hotel; hotel desk couldn't give directions to concert venue and we were not told we needed new scan tag to get out of hotel self parking garage at check in or check out. Hotel needs to do better job training staff on how to inform and help guests with better directions on how to get places they want to visit.
Marla, Kincardine, visiting KeyBank Center Mon, 8 January 2018
My family stayed with Hyatt Regency Buffalo while attending the gold medal game at the World Juniors Hockey tournament. A cab was ordered but was being delayed. The parking attendant was so considerate that he personally drove my family and another couple to the game! Very thoughtful! Thank you!
Liked: Friendly, helpful staff. Very good experience.
Disliked: No low points.
Lynetta, Central Square, visiting KeyBank Center Fri, 1 April 2016
The hotel and staff were very nice. I was surprised that the rooms did not have more towels and more coffee. We had to contact the front desk concerning in-room ordering and to get more coffee brought up to the room.
Liked: Staff friendly and efficient. Very fancy and clean atmosphere.
Disliked: Rooms pretty basic.
Patrice W, Rochester, visiting KeyBank Center Sat, 3 January 2015
Liked: Room was clean; staff was nice.
Disliked: Restaurant service was horrible! Housekeeping knocked on the door at 8:30a.m.
Veronica, Sudbury Ontario Canada, visiting KeyBank Center Wed, 1 January 2014
Staff were friendly and helpful; bed was very comfortable; room was clean.
Craig, Findley Lake, visiting KeyBank Center Mon, 22 April 2013
Very nice hotel; staff friendly and helpful; rooms were user friendly; would recommend - great experience.
Liked: Great stay.
Pam G, Batavia Wed, 27 February 2013
Room very clean and bed very comfortable. Loved the trolley - we used it everyday. Left car parked and the trolley brought us very close to First Niagara Center for concert. Found staff to be extremely helpful and courteous.
Liked: Other food options available using trolley.
Disliked: Food very expensive in hotel.
David, Middlebury, PA Thu, 21 February 2013
Clean; very close to many attractions. Roof top pool in the winter was a plus. Very helpful staff.
Liked: Rooftop pool.
Debbie, Georgetown, Ontario Sun, 11 December 2011
Room was clean and updated in decor. Excellent to have access to free trolley to nearby arena. Reasonable parking option. Overall, very good experience!
Liked: Very friendly and helpful staff