Exceptional

Very good

Poor

Comfortable

Liked: EVERYTHING. The hotel is very nice!
Disliked: I don?t have any dislikes

Very good

Exceptional

The room was clean and...

Liked: When we got there i realized my 10 year old niece was scared of elevators we needed stairs. The escalator was under construction. She went into a full blown panic attack. I called her mom to come get her. Then the staff came to our rescue after getting about 4 diff people out there they decided we could use the escalator and just walk up it to get her to her room . I was so thankful for them and they were all so kind. If they had not done this my niece mother would have had to drive hours to pick her up or we would had to have left.
Disliked: On the very last day after everyone else on your staff being so nice our stay was ruined by one of your very rude employees. I believe her name was Cheryl Plumber . She saw us going down the escalator and just came over and started to tell the 10 and 8 year old you cannot go on this its under construction. I explained to her how we had been doing this for two days because of the panic attack. She continued to be rude and kept saying this is off limits blah blaah blah...had she been there the first day I promise you i would have taken my thousand dollars to a diff hotel. Very unprofessional. Just plain out rude and she needs some classes in customer service. Because of this i will never stay at your hotel again nor recommend it.

Very good

We always enjoy staying there.

Disliked: Room never got cleaned. We stayed two nights.