Hyatt Regency Bethesda near Washington D.C., Bethesda

4

Very Good - 4 out of 5

Latisha Thu, 23 March 2023

Very good

Great Location, Close to Metro!

Liked: Typically I dont request a quiet room unless that was by accident. Ironicaly, around 2:00 am music started playing and we could hear it through the wall. It was confusing at first because we thought it was from outside, or below our window. I did not call front desk, I didnt want to get up, call wait for someone to come up, etc.
Disliked: Location!! Plenty of restaurants. Right at the Metro station - very convenient.

I will not stay at...

Liked: The location was perfect for traveling to the DC Area
Disliked: The hotel policy is they do not clean the room until after the third day you have to request your room to be cleaned 24 hrs in advance. I had a problem with parking in the hotel garage their parking system is faulty My parking ticket was not reading. The hotel elevator off of the garage was not operational. The hotel redirected their guest to enter through a ballroom and use the elevator to go up to the lobby. It is not safe to be in an empty ballroom waiting for an elevator. No security present

Decent. Morton?s was way too...

excellent experience. I?ll book again

Liked: right next to Metro stop. quick and easy to get to. room key required to access elevators. felt very safe
Disliked: no complaints at all

Superb

Excellent

Stay ok entrance thru Ballroom...

Liked: Location was good, down the street from Bethesda Jazz and Blues .
Disliked: Parking fees, advertised $8.00 however if you leave garage fees change.

I normally do leave reviews...

Liked: Hotel clean that?s it
Disliked: I chose this hotel because Booking state it?s near DC and they have breakfast. there is no breakfast and there really not much around. DC is more like 40 mins away without traffic and it?s DC so go figure how much time wasted going back and forth. the next day was cool we just brought a 13.00 all day pass and rode the Metrorail into DC instead that saved 10mins. valet left our car upfront unlock with the keys in the ignition all night our car was left unattended for 10 hrs.

Great location

Liked: The bed was comfortable and the room was very spacious. It had everything I needed. The hotel had a Starbucks and two other food options. It was very close to the metro which was so handy
Disliked: I didn?t like that I was charged $50 per night for ?incidentals? without being informed of this. Had I known, I would have used a credit card instead of a cash loaded Mastercard which tied up my money. I explained to staff several times and never received an apology which was disappointing. I did get the money back after check out but my holiday was over then!