OK stay, hotel can improve.

Liked: Sizable rooms, convenient parking ($24/day), good location, helpful 24hr snack bar at reception - all basics were there. And you can walk to a nice beach!
Disliked: During our 3 day stay the room was not made up, not even once. I didn't have time to communicate with housekeeping. One receptionist was below average - was not polite or service focused. I am not very sensitive to service but this was below the bar. Nothing really wrong though.

Exceptional

Exceptional

Passable

Liked: location
Disliked: They hotel wasn?t very clean, the pool was closed for renovations and it wasn?t stated in the description of facility. The front desk staff wasn?t friendly.

Lovely hotel - careful of...

Liked: Hotel is in a great location - walking distance to just about everywhere. Very clean and modern communal areas with a fantastic breakfast. However, the hidden charge for parking was a sticky and sore point for us - we didn't even realise this was charged until we were back in the area again a few days later and wanted to stay in the hotel (good sign) until the pointed out it was $50 extra to park for two nights - so we went to an alternative hotel. For that very reason, I would not stay there again - everything else is very good.
Disliked: Hidden parking charges!! Never informed until the second time we were booking to stay in the hotel.

Exceptional

Exceptional

good day

Liked: locatiom
Disliked: no charger ports on the room

New lobby, old rooms and...

Liked: Lobby was clean and new. One single lady on reception was very caring and helpful when approached.
Disliked: My room was the furthest away from the elevators which was confusing since the hotel had small occupancy, this was frustrating, not sure if check-in was having a bad day or just liked to... Breakfast was average, I guess that is why you call it FREE. Powered eggs does not represent your location or name! Fruit, breads, 2 types of juices and cereal was available, very nice layout and clean. Pool was closed and some amenities, the review of such when booking only stated the amenities are limited in areas under Important Information, however, this is COVID 19 rules which has been lapsed to some degree since its peak. In addition its stated on booking 'A damage deposit of USD 50 is required on arrival', at the hotel they call it something else! Overall, very disappointing Hyatt, step up your game and make what you have better with good transparency. No need to tell me about your future rooms new fit-outs, we are booking for the now and expect you to go beyond a motel attitude and never forget the customers remembers.