Exceptional

Liked: We stay at this Hyatt whenever we come to DC. Always wonderful. This time was different because of covid and the lockdown due to insurrection at the Capitol. No buffet, boarded up windows on ground floor, no housekeeping. Heartbreaking, but the staff did their very best and were cheerful as possible. Great people, great hotel.
Disliked: There's nothing I don't like about this hotel. Normally. What I didn't like this time was that treasonous thugs caused the hotel and the entire city to shut down.

Superb

Great customer service

Liked: It was ok couldn't expect to much with Corona being a concern I guess
Disliked: Dont really know since I only stayed 1 night

Was a great place even...

Liked: It?s a nice place and the staff was really helpful
Disliked: the second night the lobby was full of military about 50 people without any control.

Superb

Liked: Front desk staff was excellent and very accommodating to our needs
Disliked: N/a

Exceptional

Exceptional

Liked: The room was great, very comfortable. The bed was comfy, and I am very picky. Everyone we talked to was helpful.
Disliked: Our room was not cleaned while we were there. Our trash overflowed and we needed clean towels. No one told us we had to call the front desk for these things to be taken care of. Not told how to work the elevator. A guest explained it.

Exceptional