Hyatt Place Waco - South, Waco

Very poor

Poor desk Clerk

Liked: Nice room. Comfortable beds. Nice shower. Sweet gals at front desk the night we checked in.
Disliked: There was a gal at desk clerk who just was not interested in servicing customers. She was on both Saturday and Sunday mornings. African American short hair. On Saturday there were no coffee cup lids and I asked she and the other person in the food area for some. They were sweeping and told me to wait. Actually one was sweeping the other was talking about another employee. Finally one got the kids. Today, Sunday, the food was very depleted in the breakfast area and I requested me of the sausage muffins they?d had the day before. She asked me to wait (the desk clerk gal). After 20 minutes I finally gave up. Then at check out this morning we went to the counter and waited. And waited. Another many minutes later she returned. Supposedly from the rest room but holding her phone. Anyway the rest of your staff was sweet and lovely but this gal in such a key position was a bad representative for your company Finally. Not the gal, but one further note. We woke Saturday morning and there were food crumbs in the door way of our room on the hallway carpet. Those were still there when we checked out Sunday. Gross.

I'll be back again

Liked: Awesome staff. Great location. Very friendly

Passable

Liked: The room itself was nice.
Disliked: The staff was basically MIA every single time that I needed to talk to them. I have no idea where they were, but I waited for at least 5-10 minutes every single time, if not longer.

Passable

Disliked: Pillows uncomfortable

Visit to Magnolia

Liked: The property was in a good location for what we were doing. Close drive to the Silo's and other shopping. Several options for dining.
Disliked: Our room had several repair type issues (painting chipping off the wall etc). It was also very loud. There's no carpet so everything echo's and we could hear our neighbor through the wall. Breakfast was sparse. They weren't offering "hot breakfast" because of Covid but what they were offering was sparse. They wanted to charge us for a bottle of water, had no bowls for cereal and no plates.