Front desk person very kind...

Liked: Friendly lady at check in
Disliked: I was not able to get my own key to the room because the key machine was broken so the lady had to escort everyone to their rooms. I had to leave my cart with personal items in a back room since once I got to my room I had to use the lock to keep the door open. Then go back down stairs park my car then bring my cart up to the room. Very challenging for front desk person and for the guest.

Do not stay here

Liked: Not a thing!
Disliked: It was dirty, card reader card machine was broken sat there in lobby waiting for them to let us in our room at 10:30 at night. Get to room tv didn’t work and the room was incomplete no dresser’s very strange. Horrible place to stay. Very disappointed in this Hyatt Place.

Exceptional

Disappointing

Liked: Not much. While pulling in I drove into a massive pothole. Once inside the staff moved slow to assist me.
Disliked: The room had all hard floors, and the bathroom was extremely small. So small the fresh towel rack was in the shower. The breakfast was extremely limited and lacking. Overall it was way over priced compared to my other stays in topeka.

Nice staff .

Liked: The location and the lobby bar are perfect.
Disliked: The parking lot is terrible -huge craters- Need more outlets and USB outlets near beds. No full length mirror in room! No ice in ice machine on our floor.

Adequate

Liked: The room was newly renovated and the bed, pillows and room were comfortable.
Disliked: It was under construction which was not identified at booking. There was no hot breakfast.

Bad

Liked: Location
Disliked: Renovations being done and no hot breakfast

I was very disappointed since...

Disliked: The hotel was undergoing remodeling so multiple amenities weren’t available. There wasn’t a hot breakfast, only a grab and go continental breakfast. The room was very dusty. I could write my name in the dust on the lampshade! I realize they were in the middle of a remodeling, but quite a few places still looked beat up and not well maintained. When I booked there was no mention of the remodel or lack of stated amenities. When I told the front desk staff about the dust in the room, he just said “okay, I will tell the cleaning staff.” He didn’t even apologize or say anything else. Seems that more training in customer service would be valuable. The room didn’t seem finished at all. There wasn’t a microwave and there was a vacant odd space in the room like it wasn’t completed yet. I will not be staying at this hotel again.

HORRIBLE!

Liked: It was close to I70
Disliked: Was suppose to be handicap accessible yet had linoleum floors! VERY DANGEROUS for an amputee! No carpeting, no hot breakfasts, pool was closed, shower was broken, bathroom sink was broken, bed was super uncomfortable, no phone or coffee maker in room, refrigerator didn’t keep anything cold & we forgot one tooth brush and they didn’t even have that!!! HORRIBLE STAY!!