Exceptional

Exceptional

Liked: A little out dated.. Elevators needed Deep Cleaning. But our stay was nice.
Disliked: For a Hyatt it needed an update and some Deep Cleaning.

Good

Was such a great experience...

Fabulous

Shuttle was the best part....

Will Come Again

Liked: The staff was very friendly and extremely helpful for all of our needs and questions. The shuttle will take you 5 miles in any direction of the hotel which was lovely as we were then able to access Tempe Marketplace for some great shopping, and the rail line to get into downtown Phoenix to Chase Field. The hotel was clean and comfortable, and a business-like/professional atmosphere was maintained whilst still making you feel at home. Would totally recommend anyone staying here!!

Liked: The staff was polite and accommodating. The lobby was nicely kept and clean. (Not my favorite,ran out of room) Elevator interior and back doors were dirty and smudged. Room carpet was stained and bathroom shower caulking was moldy and shower was dirty.
Disliked: We were given a room next to the elevator we asked to be moved away hoping for less noise. We anticipated airplane noise which we did not notice because our A/C unit sounded like it was about to come out of the wall. Room carpet dirty, shower caulk moldy

Liked: Front desk staff very nice and helpful.
Disliked: All the CLEAN towels I kept finding hair on them. When I put on my Do Not Disturb sign for the morning housekeeper never checked back before she left for the day. I always did when I was a housekeeper for the "stay-over's".