Name: Hyatt Place Tampa/Wesley Chapel
Address: 26000 Sierra Center Boulevard, Lutz, FL
Telephone: (888) 416-0458
Rating: 4.5

I’ve stayed at Hyatt’s before...

Liked: The rooms, the lobby and the breakfast area

Exceptional

Beautiful and relaxing

Liked: Pool, gym, room all good
Disliked: Bed was too soft. Not enough water pressure in shower to wash hair properly

Great location, clean. Friendly staff!

Liked: Clean, good size rooms. Great location. Excellent breakfast.
Disliked: Nothing

Pleasant

Liked: Location ... location is nice
Disliked: Outdated hotel....very bad cheap stale breakfast... hotel needs an upgrade

Very good

Liked: Close yo the interstate
Disliked: Beds were not made and no clean twirls left. Were there 2 nights. Breakfast was mediocre. Hairdryer did not work in the bathroom. Electrical plug wasn’t working there. Had to dry our hair at the work desk.

Very good

Good

Exceptional

Liked: The breakfast was great and the staff were very nice and knowledgeable.
Disliked: Nothing 10/10

Staff: nice and attentive, the...

Liked: Clean facility, attentive staff
Disliked: The lack of follow through on a request to fix two deficient items in my roomUpon arrival I noted that the shower gel dispenser in my room was empty, and the electronic safe was not working. I spoke to the front desk and was told they could take care of it that night. I told them that was not necessary, but I would be out early in the morning the next day, and if they could attend to those two things while I was gone that timing would work for me. When I returned late that afternoon (hot and in need of a shower), the room had been made up, but neither the safe nor the shower gel had been taken care of.I spoke to the general manager in person, and he was very apologetic and said that this would be taken care of. As I was leaving early the next morning and no longer needed the safe (I'd be in the room for the night soon) I told him the safe was no longer a priority, simply refill the shower gel. I told him that I would expect some consideration to be given to the bill, as I was not given the standard features expected of a room at that fee, and that his staff dropped the ball on fulfilling a basic client request. He agreed and said he would look into it.Fast forward to when the bill came, and I was billed the full amount. Not so much as an email from one of the managers. Apparently providing the kind of quality service that Hyatt is usually famous for was not a priority at this hotel.