Hyatt Place Sumter/Downtown Guest Reviews
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Anonymous Sun, 20 July 2025
I expect more from Hyatt
Liked: Location was great
Disliked: The room could have been decent. Air conditioning was loud and disruptive. Room felt and smelled damp. The front door was hard to shut. The bathroom door was hard to open. The shower door was hard to open. The remote did not work even after a battery change that I sought out.
Trey Thu, 17 July 2025
Great location and staff but...
Liked: It was in a good locationThe staff were nice.
Disliked: It had a bad smell like mildewMy cousin staying also got eaten up by bed bugsWe were given a smoking room at first but they did change it upon our request The bacon on the breakfast buffet always looked and tasted like it sat in oil all day.
Cynthia Tue, 15 July 2025
Very comfortable.
Liked: It’s very easy to get there, the property is very well maintained, employees are very friendly.
Disliked: Na
Anonymous Wed, 9 July 2025
This hotel stole my $290....
Liked: I did not end up staying on this night but I was charged anyways. I came into town the night before and swapped my date. I was told over the phone on a recorded line that the night was cancelled. I believed the employee. It was not. I contacted the manager and asked her to refund the charges. She refused to. She said, “she did not want to lose the revenue.” I feel like this is stealing. The hotel owes me $290. I liked the property location and would have been a repeated customer.
Disliked: I was charged for the night and never stayed. I was told the reservation was cancelled however it was not. I spoke with the manager personally and asked her to fix the charge to my card. All she had to do was respond to an email from Booking.com and she would not.
Madison Wed, 2 July 2025
Poor
Disliked: The room felt damp. We had the pull out couch for our kids and it was dirty.
Omar Fri, 27 June 2025
Pleasant
Eddy Wed, 18 June 2025
Exceptional
Steven Mon, 16 June 2025
Excellent stay and experience
Liked: Facility was clean and staff were attentive. The courtyard was within walking distance to my work location.
Disliked: Having to pay for parking.
Leslie Mon, 16 June 2025
Very good
Leon Wed, 4 June 2025
Exceptional