Hyatt Place Santa Fe, Santa Fe

Exceptional

Okay Santa Fe stay

Liked: Good breakfast, free Wall Street Journal
Disliked: They refused to acknowledge my Booking.com reservation, said that they gave rooms on "first come, first served" basis. Needless to say, after driving 22 hours, they gave me room next to back entrance door on ground floor. No ice machine on ground floor. And while breakfast tasted good, the guy cleaning up bashed and crashed dishes like it was a hobby. And then started spraying some sort of chemical sanitizer all over table right next to mine.

Good

Liked: good breakfast, convenient shuttle to Santa Fe downtown plaza, but last shuttle stops return at 630 pm so you won't be able to stay downtown to eat dinner or walk around.
Disliked: Pool and spa were closed for repairs all three days of our stay. We had planned to use both and were disappointed they were closed. Of course, they both opened the day we left! Location is noisy and there is a lot of major thoroughfare street noise at night and in the morning as the property is lower than the street and sound travels

Bad hotel

Liked: Size of room
Disliked: Artificial smell in the lobby, it smelt like toilet cleaner and it was very strong. Employees at front desk took our remarks about it not only not serious, they even looked surprised and annoyed. What a negative and customer-unfriendly attitude! All other guests who we asked about that smell agreed it smelled bad; it seems like American people do not make remarks about it, although they do not like something. Room had an off smell (may be old carpet). Bed was too soft. We drove away feeling sorry we stayed there.

Liked: Love the rooms, layout is good, furniture is comfortable, rooms are consistent.
Disliked: Wish there was a better separation of sleeping and living area.

Liked: The room was spacious, and quiet. The pool was in great shape, the pool towels were stocked as soon as it was depleted.
Disliked: The amount of seating durning breakfast.